The battle of the brands: Does controversy work?

In an incredibly dense and competitive marketplace, it’s becoming increasingly hard for brands to really stand out and make an impact. Brands now have to constantly think up of innovative strategies to captivate their audience.

Even if a brand has done everything right, it sometimes just isn’t enough to get great traction. And when all options have been exhausted, controversy may be roped in as a last-ditch attempt to scramble for some buzz.

Granted, some brands like United Colors of Benetton have been controversial from day one. But others like Adidas and Dunkin Donuts have learned the hard way through intense negative public backlash.

So, does controversy actually help or hurt brands?

The positive:
It can help start important conversations.


Global fashion brand, United Colors of Benetton faced criticism for their 2012 “Unhate” campaign. The ads featured world leaders (on opposing sides of religious, political, racial and cultural spectrums) in a lip-lock. An initiative by Benetton, the Unhate campaign’s main aim was to ‘fight against hate and discrimination in all its forms’.

Though it was slammed by the Vatican, the series of ads went on to win the Press Grand Prix at the Cannes Ad Festival, a prestigious award in the advertising industry. It was lauded by press jurors that the ad ‘has heart impact’ and promotes ‘a global debate’.

The ad itself is the epitome of controversy, but what made this a win for Benetton is the effect it had on viewers. The message behind it is something that cannot be ignored.

unhate-brands-controversy

The negative:
It can seriously hurt the brand

 

orangeshackles-adidas-brands

Adidas came under fire shortly after the announcement of a new pair of Jeremy Scott designed sneakers, the ‘JS Roundhouse Mids’. The sneakers featured a pair of orange plastic shackles, which many fans picked up as ‘offensive’ and ‘ignorant’ because of  similarities to shackles worn by slaves in the 19th Century.

Though Jeremy Scott claimed it had nothing to do with the alleged atrocity, Adidas cancelled the release of the shoe, apologising if anyone had been offended by the design.

Adidas may have received great sales from Scott’s outlandish designs in the past, but it just goes to show brands should always do prior research before releasing anything to the public.

When it comes to controversy, the pros and cons must be weighed out before any action is taken. Some brands may perform better with more controversy, but for others, it just doesn’t work out. If a brand’s values don’t align with the consumer, it’s going to get increasingly hard for people to identify with the brand in the long run.

Controversy can be a great exercise for brand building, but it can also hurt and bring about unwanted attention and perceptions which are always tough to change. Play carefully.

If you want to create some hype around your brand, we can help you. Get in touch with us at hello@mutant.com.sg.

4 ways to convince your manager to adopt content marketing

Exactly two decades ago, Bill Gates predicted the power of content marketing, writing an essay on “Content is King”. We’ve been hearing this mantra ever since. It’s not exactly without reason, because content is driving the internet now. The most visited websites are full of great content and for a business, this opens up many opportunities to attract valuable leads. Producing quality content relevant to your audience demonstrates your company’s knowledge and expertise, and positions you as a thought leader. When executed correctly, it helps build brand trust, awareness and a positive reputation.

Now you may know this but…what if your manager doesn’t hold the same belief?

It could be down to a lack of education or understanding and it can be frustrating to get them on the same page.So, here’s how to convince them:

  1. Angle your pitch

You know how a convincing pitch is prepared to woo a prospective client? Yup, so apply that same principle on your manager. Tell a story, find common topics, and relate it to how content marketing can help them with their job and drive the business forward. Let your manager come to his or her own conclusion by asking if their recent purchases were made based on obvious advertisements, or after reading opinions, articles and reviews.

  1. Target business goals

Familiarise yourself with the company’s business goals, and demonstrate how content marketing aligns with the business objectives. Besides the (obvious) potential increase in revenue, demonstrate how the goals of traffic growth, business leads and good customer experience can be achieved with content marketing.

  1. Offer solutions

Find out what problems your target audience faces, and come up with a few content ideas to show how your business can address these questions. This step combats any reservations managers might have about the business being too “boring” to generate interesting content.

  1. Be prudent

While it’s good to show your boss the many benefits of content marketing, you do need to explain this is a long-term strategy that works on building brand awareness and reputation.

It’s not easy persuading a superior, but hopefully with enough preparation, your manager will jump on board the content marketing train by the time you leave the meeting room.

 

Now that your boss has converted, drop us a line at hello@mutant.com.sg and let us help you drive your content marketing campaign.

 

5 myths about Public Relations

Working in public relations (PR) has it’s fair share of benefits – cool product launches, exclusive parties, and getting to meet some great leaders and innovators – but the profession has been somewhat glamourised by a few Hollywood films.

public-relationsFact: It’s unlikely you will lead a life like Samantha Jones

Don’t get us wrong, life in the PR fast lane can be glitzy, but behind the scenes there’s a lot of hard work, research and pressure for results. Let us bust a few of those common PR myths.

  • MYTH 1: PR is just press releases
    “Why are we paying you so much to just sent out a couple pages to media?”

Reality: PR does not stand for press release. Public relations is about building long-term relationships with the media and the members of the public through a defined strategy and campaign. Anyone can send out one press release – but what you’re paying for is experience, relationships, strategic insight, networks and expert advice and account management to portray yourself and your business or product in exactly the right light. If you’re doing this across multiple countries, it’s even more work. Don’t underestimate how much work goes into getting your name out there.

  • MYTH 2: PR is easy
    “Anyone could do it.”

 

Reality: Yes, well, you could try but you won’t necessarily succeed. Good PR takes time and a lot of research. You need to constantly be in the know about what journalists are writing and which topics certain journalists cover, and how to pitch your story in a way that will capture their attention. If you don’t do this right, you risk embarrassing yourself and your brand, offending a journalist, and losing the game before you even begin. PR is not just parties and fun – there is real work that goes on to get the right coverage with the right results.

  • MYTH 3: Public relations will make me an overnight sensation
    “Following this press release, I’m gonna be a millionaire overnight.”

Reality: While you will definitely see an uptick in sales, sales or website traffic, understand that PR is about long-term engagement. A strong public relations and marketing strategy will undoubtedly help grow your revenue and help make you successful, but it doesn’t happen overnight. Building brand awareness, trust and credibility is a slow and steady burn that needs to be managed well.

  • MYTH 4: Only large public relations companies can do the job
    “They will have the resources and staff to handle my needs”

Reality: Big agencies are obviously good at what they do, but depending on your needs and your brand, a smaller, more nimble agency can become your ideal partner. And it’s not just because it saves you money – it’s a combination of less bureaucracy, being quicker to adapt, and the ability to have more senior managers on your account. Bigger doesn’t necessarily mean better.

  • MYTH 5: My business is doing well, so public relations has no value
    “Only bad products and images need PR.”

Reality: PR has more value than you think, even if things are going well. It’s not true that PR is only necessary from a crisis point of view, when things are going wrong, or when you want to change an audience’s perception. That can be part of the role, but more often that not, PR is about letting your customers know about all the great things you’re doing. Customers today are savvy – they know the deal. They turn to the Internet for credible write-ups and reviews of a product or service before they decide to purchase – and this is something your advertising dollars alone can’t buy.

So there you have it! There is a lot more to PR than meets the eye.

If you need help in spreading your brand message, drop us a line at hello@mutant.com.sg.

 

Main image source: Pinterest

A day in the life of … a Mutant Content Manager

Ever wondered what a Mutant Content Manager really does every day?

Between writing blogs, white papers and e-books, and the odd Beyonce-style hair-flip, the content team is responsible for developing quality content for a variety of our clients cross multiple industries.

Check out a snap shot of an average day for our Content Manager, Jane:

Mutant - content manager

 

For on-demand creative content, visit our content platform, Words by Mutant, or drop us a note at hello@mutant.com.sg to discuss a content marketing campaign. We look forward to writing for you soon!

 

What the Trump vs Clinton debate can teach us about live tweeting

Whether you live in Singapore or the United States, the Twitter play-by-play of the Trump Vs Clinton presidential debate had more jabs than a school-wide vaccination. Between the Trump as a Godzilla and the Clinton victory memes, the public craves news and opinion in real time.

Despite rumours that Twitter (the company) isn’t growing, live-tweeting is still an excellent way to share  news about your brand. If you’re attending or hosting an event, updating quotes, pictures, and funny thoughts gives your fans a chance to hear the brand’s voice. Simply check out the flutter of activity on Trump’s  and Clinton’s Twitter accounts over the past 24-hours.

Live tweeting may seem stressful at first, but gaining traction is much easier than you think. Here are our top tips for live-tweeting:

1. Get the whole team involved

The designated tweeter can’t be everywhere at once. Get the attending team on a #livetweets mobile Slack channel and ask them to post quotes or questions to this channel for the designated tweeter to pick up. For consistency, there should only be one designated Tweeter per team to have oversight on the page.

2. Prepare good visuals

Come prepared with some stock images and if you hear a good quote, overlay it on the go with a meme generator or inspirational quote app. Take photos before tweeting to make sure you have something good to pair a post with.

3. Engage with gifs

 Twitter’s gif features are totally underutilised by corporations that have strict brand guidelines. If you’re a small team, run it by a manager and share a gif or align one with your quote or update.

Here’s a funny interpretation of the live debate:

Then there was this:

4. Use one easy hashtag

It should be something easy like your company and the event, i.e. #Mutantatrise.

5. Tag everyone and everything

There is almost no point to putting up a tweet without mentioning a company handle, someone’s handle, or using a hashtag. Twitter is designed to link up people in a community, so don’t be lazy with tags!

6. Trend trends trends

 This is the main thing journalists look for on Twitter. At an event more often or not you’ll hear that some big investor has invested billions in a technology no one is using right now, that might point to a trend. Keep your ear to the ground and ask lots of questions.

7. Find the official hashtag of the event

This is a no brainer,  but you’d be surprised how many people don’t look for this. It’s the number one way to get discovered by a journalist or someone else at the event.

#debatenight was the official hashtag of the debate:

8. Use vines 

Getting a live feed on Twitter isn’t as easy as it is on Facebook. What’s better than a quote? Getting a quote Vined or Periscoped from a notable speaker and uploaded it on Twitter.

9. Pick a good quote

 Pick a quote that is on brand,  offers simple business advice, or even something funny and post it.

Here’s an example from Camp Clinton:

10. Be cool

Save the corporate riff-raff for when you have word count.

Live-tweeting makes your company look on the ball, and most importantly helps your fans know the latest news and trends in the industry. By using a real voice, you’ll be able to connect with your fans.

Need some social media advice ? Contact us at hello@mutant.com.sg

 

Header picture credit: www.thedailydot.com

4 tips on creating news out of thin air

Come on, a reader knows when you’re out of ideas. Every company goes through a phase where there is simply nothing news-worthy to announce, no new products to launch, and no new events to promote – and that’s ok so don’t panic.

It takes lots of resources and large amounts of money to execute new brand initiatives, and many companies simply can’t keep the momentum going for 365 days straight. In saying that, it is important to stay active and current. In today information age, consumers are discovering and taking in so much content every day and can easily forget about you if you’re active enough or relevant to them.  

So how exactly can you keep the fountain of content and news flowing all year around?

Leverage on trending topics

Stay current by looking out for trending topics and find ways to relate them to your business.

IKEA Singapore were very quick to leverage on the Brangelina split. They released this creative Facebook advert on the day the world heard the news. It’s both clever and creative, don’t you think?

IKEA-Brangelina

 

Got data?

If your company is lucky enough to have collected any customer or industry data, now is the time to use it. Better still, if you can link it to a popular event – such as the F1, the Olympics, Easter, Christmas, or even a seasonal change – this will help drive interest and engagement. If you don’t have your own data, you can always create something informative and useful using credible third-party research sources which you can find on the internet.

HOT TIP: Set up a spreadsheet, list out all the relevant events for the year ahead and brainstorm creative brand ideas around these events.

Get your creative juices flowing

Coca-Cola is known for creating great interactive ads that are timely and always pull on people’s heartstrings. They don’t always have a new product to promote, so instead they come up with different interactive initiatives that engage consumers. It has become their way to stay at the forefront of mind even though the product has been around since 1886.

Check out Coke’s First day of College interactive ad.

Share relevant content

You don’t always have to produce your own content. With the help of the internet and different social media platforms, search for articles, videos, blogs, or infographics that are relevant to your business. It’s a good way to keep your pages alive and drive engagement.

Need help creating some newsworthy content? Get in touch with us at hello@mutant.com.sg.

 

When was your last content audit?

Over time you will have accumulated a large library of content. You may have already published it across your website, social media pages or even shared it with the media, but writing and publishing is only two-thirds of the job done. Next, you need to check how effective the content has been and whether it’s performing the way you’d hoped it would through a content audit process.

Content auditing has proven it’s value repeatedly, but many marketers continue to overlook this critical stage. Companies should regularly practice content auditing to ensure that everything they publish is aligned with their overall direction and goals, and that they are getting value for money from their content.

There is no set rule on how often you should assess your content, but I would suggest that you perform an audit when you notice changes in your business. It could be that your site traffic has slowed down, or your blogs aren’t as share-worthy as you’d hoped they would be. After all, time is money and when you don’t see a healthy return from your content, it’s time to audit.

What are the key benefits?
  1. Be able to determine the relevance and value of your content to the business and customers
  2. Businesses can study and understand the traffic generated from each piece
  3. It provides a concrete basis for new marketing strategies
  4. Makes your content library more organised and easier to utilise
What to look for during your audit?
  • Social: Your content’s social media popularity is one metric to review. The more social shares and interactions there are, the more it means you have effectively grab the interest of your audience.
  • Traffic: The effectiveness of your material can be measured by the number of visitors your page attracts each month. It helps assess the month-to-month growth driven by your content strategy.
  • Conversion Rate: Find out who’s clicking through to a landing page after reading your content. This helps determine the relevance and whether readers are interested in more information.

Use your new findings to help you create more relevant and tailored content strategies for your audience. When writing content, always think about your reader. What do they need, and how you can help them solve this problem.  

Need help with your content? Drop a message to hello@mutant.com.sg 

 

Mutant Content Marketing Agency Singapore

Brangelina: The PR Breakdown of a Break-Up

The story of Brad Pitt and Angelina Jolie is one of a carefully constructed image. Since day dot, their public relations machine has been churning out stories to present a snapshot of their performances and their personal lives with the widest public appeal.

This is the same for every celebrity. Charlie Sheen is a Hollywood bad boy; Beyonce is “Queen Bee”; Jennifer Lawrence is the dorky girl next door, and Kim Kardashian (no matter what you think of her) is America’s sex tape celebrity-turned marketing genius.

However, when Brad and Angelina first ‘came out’ to the world, their respective images went from Hollywood’s leading man and woman to homewrecker, cheats and liars. You know the story – Brad was married to Jennifer Aniston, and met Jolie while filming Mr and Mrs Smith. Both denied any romance between them, yet it was a matter of days between Brad and Jen announcing their divorce and Brangelina being snapped on the beach together. Our favourite Friend was painted as the sweet, innocent victim while Angelina was the sexy-but-evil ‘other woman’.

(Brad, as the man in this equation, mostly got off scot-free while the media pitted (lol)  #TeamAng and #TeamJen against each other. But that gender narrative is a whole other blog.)

The point is, there is so much that can be learned about creating, managing and framing your public presence from celebrities – especially now that Brangelina is no more. Yep, Angelina filed for divorce on September 15, citing “irreconcilable differences”.  

So let’s take a stroll through the history of their relationship, and follow the PR powerhouse of Brangelina for a few insights into taking control of your own story.

Control your narrative

As celebrities, people are always going to talk about you. In fact, that’s the point (and the job description.) The only problem is that it can be difficult to manage your own story when everyone is in on it – but it’s a great lesson to the rest of us about front-footing any news where and when you can.

As soon as Brad and Ang were photographed together for the first time, their PR machine was quick to turn things around. It didn’t take long for the stories to change from “Homewrecker Angelina!” to “Angelina Jolie – The New Mother Theresa”. A global humanitarian outreach strategy was the perfect antidote to the backlash the Tomb Raider star was facing, placing both her and Brad in strong positions as they helped with relief efforts and won humanitarian awards.

brad pitt, angelina jolie, brangelina, divorce, public relations

The photo that started it all (Credit: US Weekly)

Beyond this, they were experts at linking their growing, global family to the ‘do-good’ narrative they had going. They were healers, humanitarians, adoptive parents of children from third world countries, and were using their power to heal the world. Even Brad’s image benefitted from the strength of the Jolie narrative. He went from being Jolie’s ‘victim’ (or the main villain, depending on which way it was spun) to a “great dad” and humble sidekick to her global humanitarian efforts.

Their story flipped from sex and scandal to one of family and fundraising. Talk about a 180-degree campaign.

Stronger together: A PR portmanteau

It probably took less than a year for Ang and Brad to shed the negativity and become a brand united. They weren’t individual celebrities anymore – they were Brangelina.

brad pitt, angeline jolie, brangelina, face mash up, public relations

The United States of Brangelina (Source: gesichtermix)

Many other celebrities have tried to ride the same mashed-up name train, and failed. It wasn’t that Brangelina had a better ring to it than Bennifer or TomKat – it was that their joint story was stronger, more believable, and unique. Apart, they probably would have done alright for themselves (okay, who are we kidding, they’re millionaires and on-screen royalty – they would have been fine) but together…. they became unstoppable.

Indeed, any story about Ang also became about Brad, and vice versa. When Angelina announced her double mastectomy via an op-ed in the New York Times, Brad also released a statement to say how “heroic” his wife was, cementing their partnership and joint brand. See? Alone? Okay. Together? Better.  

From a PR perspective, two is so often better than one: An entrepreneur who launches a successful business is a great story, but a ‘philanthropreneur’ who also gives millions to solve the world’s problems is an even better one. If your business has a founder with an interesting story, that’s great, but two founders with incredible backstories is front page material.

Staying on-brand, for better or for worse

Even when things go south, it’s important that a brand’s messaging stays on track and all parties involved aren’t thrown to the wolves. Even though Ang and Brad have split up, the news and announcement of their divorce would have likely been no accident. Just because the main players have split doesn’t mean the game stops being played.

It would have been a calculated decision to ‘leak’ the divorce papers at the same time his new film trailer for Allied dropped. In fact, it works in Angelina’s favour, too, as their joint production company, Plan B, depends on the film doing well. At the same time, she gets to be the public front-footer of the divorce news, as the one who filed the papers in the first place.

Plus, Angelina has her lawyer in her corner being on brand by saying that she filed for divorce “for the health of the family”.

Perfect messaging from a well-oiled PR machine – something everyone can learn from.

Looking for strategic help to create, manage and pitch your brand? Get in touch with us at hello@mutant.com.sg 

How to score your first job in PR

Internships are vital for getting your foot in the door. Just because you’ve studied for more than a decade to eventually get your degree doesn’t mean you’re automatically entitled to a full-fledged job the moment you graduate.

The harsh truth is that most agencies aren’t going to hire fresh graduates with no experience, but they are always on the lookout for interns. So you may have to bite the bullet for 3 – 6 months in an internship before you can even dream of getting your name cards printed –  and that’s ok!

So, take it from me, an intern turned full-time exec at Mutant – you need to stand out.

No boring cover letters, please

The first step to writing a good cover letter is to differentiate yourself. Don’t follow wikiHow’s tips on how to write a cover letter and ditch the boring and formal language that so many people write in.

Hiring managers receive tons of resumes every single day so you need to impress them right off the bat. If you’re going to write in the exact same way as everyone else, chances are the manager won’t even bother to look at your CV.

PR agencies look for people that can write well, and creatively. So if you’ve got the skills, why not show it off in your cover letter? It is after all the very first impression that you will make on your potential employer.

 TIP: Get started on writing that killer cover letter here.

Be active

You need to show the agency why you should be considered for the job. Telling them that you’re enrolled in the relevant degree is great, but so will everyone else.

In a competitive market, the need to stand out is stronger than ever. Employers don’t necessarily look solely at grades but also at other external activities or communities you may be involved in.

Prior to Mutant, I had a couple of finished personal projects and a previous internship under my belt. This included my short digital video creation stint with Youtube x SK-II, being a suggested user on Instagram and 5 months in an e-commerce startup.

The more activities or projects you’ve done, the more you’ll have to show and talk about in your CV and interview. Even if you’ve never worked in PR, the relevant experience in those projects will show employers your interest and passion for the field.

TIP: Start with something simple, like freelance writing.

Tailor your application

Don’t blanket send! I applied for many internships and jobs at various PR agencies and their specialisations ranged from lifestyle, startups, tech, healthcare…and the list goes on. I didn’t send them all the same CV and cover letter. Instead, I tailored each one to make it more relevant to the specific job description and the business.

Tailoring your job application to the business will show the agency that you’ve done your research and have interest in the position.

Do your research

This is a no-brainer. Simply take 15-20 minutes out of your day to go through the company’s website, social pages and profiles of who will/may be interviewing you (I said ‘may’ because sometimes you won’t know who will be sitting in the interview).

Because agencies usually have their case studies up on their website, it’s just like an open-book test. Reading through them will help you think of interesting questions to ask during the interview.

This is something I’ve done across various interviews – and to the interviewer’s pleasant surprise, they said they never expected someone a junior to do that much research.

Bottom-line, it honestly isn’t that hard to exceed expectations. It’s just 15-20 minutes of research. Do it. Don’t be lazy.

Ace that interview

If you’ve secured that interview, congratulations! The next step is to ace it.

Doing a couple of rehearsals beforehand and thinking of some good questions to ask will help you get ready and feel more confident. Remember, interviews are not just for the employer. They are also a great opportunity to learn more about the business and if you see yourself as a good fit. You can also find out about the job opportunities available for you after the internship.

 

Landing a PR internship is the first step, the next, is to dominate it. Stay tuned for the second part of this blog, where I will share my secrets on how to turn a PR internship into a full-time position.

So, have you got what it takes to be a Mutant? Visit our careers page for more information.

How to create presentations that don’t suck

We’ve all been subjected to sitting through boring work presentations. You know, the ones we don’t pay attention to because they’re so dull it’s actually painful.

Unfortunately, it happens way too often – from sales pitches, to company roundups, to product launches and more… the boredom is real!

Just because the presentation is internal, or is on a less-than-exciting topic, doesn’t mean you have to create one lacking in stimulation or areas for engagement. Humans are visual creatures with shortening attention spans – snore-inducing content just won’t cut it.

So how can you ensure you don’t lose your audience? It doesn’t require you to be a technical or design whiz, it simply means you need to think outside the very boring PowerPoint box.

Here are a few quick tips to whip your next presentation into shape:

  1. Less is more

It’s all about the economy of words! You might think you’re coming across smarter and more professional with those long-winded sentences and ridiculous jargon, but all you’re doing is giving your viewers a reason to switch off.

You need your audience to understand and process the information you’re presenting – do you think that’s likely to happen when you share an essay? Stick to quick bullet points, catchphrases, keywords and short sentences. Your slides shouldn’t exhibit your entire presentation word-for-word; it should be the highlight reel.

  1. Get creative with it

How dull are templates? Why do they even exist? Avoid subjecting yourself to the standard– even when you have branding guidelines to adhere to. This is YOUR canvas, so try to have a little bit of fun and add some life into your presentation.

Find engaging colours and create layouts that are fun and different to help get your message across. Don’t go overboard with your creative license, but do take a step back before ask yourself, “am I excited by this presentation?”

  1. Infographics for the win

All rejoice for the beloved hybrid of information and graphics – the humble infographic! These designs are a godsend for any presentation, bringing plain text to life and helping to accentuate otherwise complex data and statistics.

An infographic allows your audience to better digest information, meaning they can spend more time actually listening to you, rather than trying to read blocks of text. Beautifully designed icons, graphics and copy can really take your presentation from boring to brilliant.

  1. A picture paints a thousand words

Heck, sometimes you don’t even need text. Create intrigue, elicit laughter, and make a point stick by using clever images, memes, gifs or photos to make a point. As well as being entertaining, imagery can help break up the presentation.

If you must add text as well, then do, but try to use images that help weave your story together on their own.

So, there you have it! Snorefest no more – now your next presentation will be a true masterpiece.

Stuck for content and need a little life injected into your copy? Our Words team can help turn your content from drab to fab. Get in touch at hello@mutant.com.sg.

 

Order compelling content

Crisis 101: Picking up the pieces after a social media meltdown

Social media is a very powerful tool many brands use today to tell stories and engage with their audience. With this power also comes great responsibility, and brands need to be accountable for the messages they broadcast – be it positive or negative.

We’ve seen brands like Coca-Cola and Oreo absolutely ace at their social media strategy, and then you have a restaurant like Amy’s Baking Company that seem to have fallen miles from grace. While nobody plans for a social media disaster, what’s more important is how to successfully bounce back if and when it happens.

Keep calm and don’t freak out

It’s anyone’s fair game to say whatever they like about you – particularly on social media. Our first instinct will be to get really defensive and we get it, it’s your brand and you have to protect it. But going on a rant on social media is like listening and watching a person scream through a loud-hailer – it’s annoying and embarrassing and can tarnish the brand you’ve worked so hard to build. Be smart, keep calm and breathe!

Check out this classic social media rant from Tinder.

Never claim you were hacked

It’s 2016 and everyone can see through that lie. It’s obvious you’ve just flopped on social media and running away from your mistakes will only anger the public further and escalate the disaster.

Case in point: Amy’s Baking Company

Example of a social media crisis

Example of a bad response to a social media crisis

 

Think before you react

It’s great that your first reaction is to explain what happened. However, it’s important to stop and think carefully about your response as a social media crisis can easily put you in a state of panic.

Structure your official response, be clear and act quickly as a lot can happen on social media in a very short span of time.

Own up to your mistakes

Nobody’s perfect and everyone makes mistakes. Instead of staying silent or claiming that you were hacked, turn it around with a sincere apology. Your fans will appreciate the humility.

Here’s how Expedia apologised and engaged with its customers.

Inject some humour

Trying to turn it around with some humour can work wonders and is a creative way to pick up the pieces. However, it is largely dependant on the severity of the situation and if you’ve hit a nerve on a sensitive issue it’s probably best to handle it with utmost austerity.

Here’s how Burger King handled the negative backlash regarding their fries:

Albeit self-deprecating, the humour was appreciated.

Open up the conversation

In moving forward after the apology, brands can react positively by opening up conversations. In response to a huge social media backlash, Dominos set up a Twitter account to discuss what went wrong. The two-sided communication proved to be a success for them as they were honest and transparent.

 

A social media disaster is not the end of the world for your brand – what really matters is how you handle it. Some brands bounce back from the backlash because of their ability to repair the damage, while others never do. Always be prepared and have a backup plan.

Need help with your social media strategy? Get in touch with us at hello@mutant.com.sg.

 

6 common content marketing mistakes

It’s true, content marketing is one of the more effective strategies used today by modern marketers. A clear strategy helps brands to not only reach their intended audience, but the results also provide helpful consumer insights to improve future campaigns.

The process requires commitment, planning and patience and there are a lot of mistakes that many of us are guilty of making. Here are some of the more common ones:

Failing to plan

Content marketing strategies executed without proper planning and research are bound to fail. Firstly, figure out what your end goal is and then what you need to produce to attain it. Find the right people who can help you create great content and study your market to determine the perfect way to capture attention. 

Not understanding your audience

Understanding the needs and wants of your target market is essential to help you create the best strategy and connect your audience with your brand. Defining this factor will help you come up with more targeted material, which become more effective in attracting potential customers and increasing conversions.  

Producing mediocre content

Creating any old content is relatively easy. But coming up with something which is relevant, informative and worth-sharing is more difficult. Poor content will rarely succeed so it’s important to take the time to carefully plan your strategy – otherwise its unlikely anyone will engage with your work.

A lack of consistency

This goes back to having a clear goal and strategy in place. It’s important to publish content which is consistent with your brand – have you aligned your messaging?, are you using common fonts, colours and imagery? Maintaining consistency helps build your brand and ensure there are no mixed messages.

Overlooking calls-to-action

While the purpose of content is to inform and not directly promote, there still needs to be a clear call-to-action linked to each piece – whether its on your company blog, social media platforms, or whichever distribution channel you choose. This can be as discreet as a link to a landing page or a newsletter sign-up box but is important as it helps directs your readers to your offering.

Forgetting social media

In today’s digital age, social media is such a powerful marketing platform. It’s a great channel for content distribution, is very cost effective, and helps drive more attention to your brand. Start creating shareable content and always incorporate social media into your content marketing strategy.

 

Always take time to review your content. Whether you are writing an article or creating a video, everything you put out into the public forum can affect your brand’s success and reputation, so make sure you take the time to get it right.

Need help with your content marketing strategy? Get in touch with us hello@mutant.com.sg.