8 tricks to write a viral headline

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Before you pen your next blog post, stop what you’re doing and read these writing tips for more clickable and shareable content.

It’s fairly easy to argue that the headline is more important than the article. It’s not always true, of course, but when most people only read about 50% of your content, drawing them in with a strong, attention-grabbing headline is a must.

It’s easy to leave the headline as an afterthought, but it’s what gets you noticed. Amid millions of articles, tips, advice and blog posts out there, you need to stand out and get in front of your audience in an interesting, unique and confronting way.

But the art of the headline is a difficult one to master, and it often takes even experienced writers years to understand how to construct one effectively. To help you in your quest for excellent content, we’ve got a few headline tips to get you started.   

1. Keep the headline to 6 words

Your audience is lazy. They like to have loads of content available to them, but they can’t be bothered actually reading all of it. It’s reason the inverted pyramid exists in news writing, and why a former editor told me to “write as though you are targeting a bunch of fidgeting 12-year-olds, rather than educated adults”.

You want to draw people in as fast as possible, and a succinct headline is the best way to do that. Keeping it to six words isn’t a hard and fast rule (sometimes longer headlines can work in your favour, depending on the content and platform you are writing for) but it’s a decent guideline to make sure you don’t waffle on.

2. Tap into your audience’s insecurities

Don’t feel bad about this – the news media has been doing it for decades. For some reason, the human race responds better to negativity. I’m not sure whether it’s because we like being miserable or because we have a morbid fascination with things that are bad and wrong (or both.) All I know is that it works.

For example, these are taken from a mix of the BBC and CNN’s homepages this morning:

Hiring? Avoid the friend zone
Google doesn’t care about your alma mater
China’s growth set to be slowest since ‘09
The worst place on earth

Negative headlines work best (i.e. get more clicks) when they inform and alert. Think about how you can use words like “no”, “stop”, “can’t” and “without” in your headlines or sub-headlines for added impact.

3. Track keywords

Let’s all take a moment to praise the development of analytics!

With the ability to track and follow the traffic your articles are generating, it’s very easy nowadays to pinpoint (over time) the types of articles and headlines that work well for you, and the ones that don’t.

At a previous job, we worked out pretty quickly that our audience liked to read about money; headlines with the keywords “money”, “salary”, “cash” and “pay” got significantly more clickthroughs.

It highly depends on your audience. If you’re writing for parents and mothers, words like “baby” and “childcare” might be some of your top keywords, while for a restaurant words like “menu” or “food” could be gold.

4. Make sure the headline matches the article

It’s easy to get caught up in writing the most attention-grabbing headline, only to end up with something that is actually misleading and over-inflated.

If you’ve managed to pull someone in to click on your article, don’t send them running and rolling their eyes when they realise they’ve been duped by clickbait. I personally dislike it when an article claims to have 7 unbelievable ways to [insert promise here] – especially when the tips are actually quite believable. Useful? Yes. Unbelievable? No.

The same applies for “amazing” and “incredible”. Unless it really is amazing, try to be a bit more creative.

5. Use numbers

99 things to do in New Zealand works so much better than Ninety-nine things to do in New Zealand.

Using a number is easier on the eye, and it stands out from the rest of the sentence. As we’ve already established, people are lazy – they want to read the most interesting articles in the most efficient way possible. Numbers and lists will do this for them.

6. Use a trigger word

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The trigger words are a must for viral content. People read blogs not only to look for information, but to find answers to questions they didn’t even know they needed answers to.

Using the ‘how, what, when where, why’ method indicates immediately to a reader that they are likely to learn something by clicking on your post.

7. To question or not to question?

Struggling to get ahead at work?
Looking for your dream home?
Are you missing this vital ingredient in your PR strategy?

The question headline can be incredibly effective when targeted at the right audience you know are looking for answers. It can sometimes sound a bit advertorial, but the power of the question should not be undermined.

8. Create a formula that works for you

I once read a formula for the perfect headline which went something like:

Number/trigger word + interesting adjective + keyword = PERFECT HEADLINE

So, say you want to write about how to peel an orange (because, why wouldn’t you?) start by thinking about the formula. Instead of “How to peel an orange” you might end up with:

12 effortless ways to peel an orange

or

How to peel an orange in less than 30 seconds

or (in question form)

Is your orange peeling technique out of date?

It can often add an extra impact to include an assurance or guarantee in your headline. It could be to do with time (hence the “in less than 30 seconds” in this example) or something more substantial like, “How to peel an orange like a professional chef”.

Go forth and be viral! But if you need some help crafting, planning and putting a strategy around your content to drive business leads, feel free to get in touch with Rebecca at rebecca@mutant.com.sg 

Content marketing checklist

Blogging: The missing weapon from a recruiter’s talent toolbox

A lot of recruiters are quick to be dismissive of blogs. Too often, blogs are viewed as a sort of corporate ‘Dear Diary’, or a place to simply post press releases or in-house news.

But while that may have been what blogging started out as, the power of the written word has moved well beyond this.

By not realising the potential of a strategic content plan, you are doing yourself, your business and potential talent a huge disservice. Why? Let me put it this way:

As a recruiter, you’ve probably tried everything. You’ve posted job ads, and tweaked the wording to get it justright. You’ve updated your LinkedIn profile – both personal and corporate – and invested a lot of time and money into social media strategies to reach talent on Twitter, Facebook and everything else in between. You’ve probably explored recruiting software, re-designed your website and landing pages, put a lot of work into SEO, as well as hired and fired a few recruiters and talent acquisition specialists, all in the pursuit of finding the right people for your business and/or your clients.

It’s a hard game, and the terms aren’t fair. A squeezed labour market makes your job even more difficult, and maybe you feel like you’re running out of options. How do you get the attention of the people you’re trying to reach in a sophisticated way?

This is where blogging can add value. I’m not saying it’s a silver bullet, but it’s an incredibly important aspect of connecting employers with talent. As an inbound marketing tool, blogging is about earning your customers – and their loyalty – by gaining their trust.

So, how do you get started in helping your business blog its way to success?

(You might also want to check out our article on how to write good blog posts!)

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Understand your own objectives

With blogging you have to start at the beginning. What are your ultimate goals? What would be the best outcome from your recruitment strategy? If you start blogging without an idea of why you’re blogging, you’ll just end up going off-message and off-brand, and miss the opportunities altogether.

What talent do you want to attract?

As part of this initial goal-posting, you need to consider what kind of talent you’re trying to attract. If you recruit in-house across multiple departments, do you know what each business unit leader is looking for in an ideal candidate? For agencies, do you understand each of your client’s specific talent needs?

Now think from that perfect candidate’s point of view. What are they looking for in a job? What does their dream job look like? What might their career goals be and why would they want to work for you?

Aligning these thoughts should give you dozens of bullet points, which is a fantastic place to start.

Create a content calendar

See all those bullet points you just wrote down? Here’s where they come in handy. Create a calendar of editorial content by expanding on those points.

For example, if you’ve written down that you are looking for Singaporean engineers with international experience, that’s not one blog post idea – it’s 20. You could share insights on the hiring situation for engineers, highlight skills successful engineers develop, discuss how Singapore engineers can use LinkedIn to build their professional network, or how they can use LinkedIn to find a job. The list continues.

The beauty of blogging is that it allows you to cover the same topic and target the same people from multiple different angles, and appeal to the niche interests of your target audience, without getting repetitive.

The calendar aspect helps you decide what the headline will be, when to run it and who will write it.

Get social with it

Simply posting a blog to your company website isn’t enough. While you may have a small audience who go there directly, chances are you’re going to reach talent via Facebook, Twitter and LinkedIn, which amplifies your content to a much larger network.

It’s best to fit this into a strong social media strategy, which will include much more than just re-posting blogs, and it’s an important part of helping to convert blog readers into customers/talent. Be wary of the need for different voices on different platforms – the way you reach people on Twitter is incredibly different to how you reach people on LinkedIn.

Know how to measure success (and use a call to action!)

There’s a reason why we at Mutant encourage at least a six-month engagement for any content campaign – because it takes time to build a voice and a following. Content is not a quick fix, nor should it be. It is a planned, ongoing strategy for genuine engagement with a target audience.

But by measuring its effect over time, you’ll start to see some real results. Using analytics platforms, you can view who is reading your content, where they clicked on it, where they clicked afterwards, where they are based, and much, much more. By including a call to action (i.e. an “Apply Now” button at the bottom of a relevant blog post) you will encourage lead generations and turn sometimes readers into customers.

Blogging is a much more powerful tool than many give it credit for. Over time, providing potential and passive talent with quality content will not only put you at the front of their minds and show them you understand their needs and interests, but it  will help educate them, too.

Get in touch with us at hello@mutant.com.sg if you’re interested in creating compelling, meaningful and targeted content for your business. 

 

6 things the Oscars taught us about content

Every year, billions of people around the world cozy up in front of their TVs to watch rich people receive a gold award shaped like a man for their achievements in acting like other people. At its core, that’s what the Academy Awards is. So, what makes it so compelling?

The famous people are part of it, as is the glitz and glamour that has surrounded the night for nearly 90 years. But my personal view is that the night gathers so much attention because of the story being told. From the red carpet and the behind-the-scenes shots, to the speeches and the post-awards interviews, the media (with the help of social media) loves crafting stories around what is essentially a gathering of otherwise boring, rich people.

From a marketing point of view, there are dozens of lessons to be learned – but more specifically, there are a few strong points to be made about how we use, create and share content.

So without further ado, those lessons are… (drum roll please)…

  1. The right message spreads a long way

True content marketers understand the importance of unique content, but sometimes it’s less about an exclusive message and more about it being timed just right.

This year, the two speeches with the most buzz were by Patricia Arquette and Graham Moore, who called for wage equality and raised awareness about depression respectively, garnering hollers from the crowd (mainly Meryl Streep, let’s be honest.)

meryl-streep

Why were the speeches so good? Because they were authentic. You can tell Arquette truly cares about the issue of wage equality, while Moore drew on his own experience with depression and nearly taking his own life to get his message across about being true to yourself.

People everywhere can see right through the “I wish for world peace!” message, but will stand up and take note when your content and its message is genuine and heartfelt.

  1. Content isn’t just about words, it’s visual

What gets the most attention at the Oscars? Is it the movies? The speeches? The musical performances? Nope. Rightly or wrongly, it’s the pre-show red carpet, where people ogle and judge celebrities in their designer garb, snapping photos and posting images to social media and blogs all over the world.

Incorporating visual elements into your content marketing strategy is crucial. Humans are visual beings, so think about where you can include pictures and infographics into your articles and overall strategy.

  1. When content is unexpected, it works even better

Constantly pumping out content (correction: good content) is necessary to gain traction in any campaign, but sometimes it’s good to shock people. Lady Gaga used to shock the masses by wearing dresses made of meat, but at the Oscars she shocked by, well, just singing.

After dropping off the radar for months, Gaga appeared as if from nowhere to sing an incredible tribute to The Sound of Music and its star, Julie Andrews, and floored everyone. Her performance was a far cry from the Gaga we know, and she got a standing ovation for her stellar efforts.

The lesson here? Surprise people! Create content your audience won’t expect – you have a platform to create anything you want, so go Gaga with it.

  1. Storytelling matters

Okay, so I know I’m supposed to be talking about this year’s Oscars, but the 2012 awards presented such a fantastic example of storytelling that it can’t be ignored. It was the year The Artist, a completely silent movie, took home Best Picture. It was the first time in 83 years that a silent motion picture scooped the big award. It was (and still is) a big deal and an incredible example of the importance of storytelling.

The movie stood out not just because of the acting, but because of the love story. With content, we are lucky we can use words to tell a story – but it’s all about how you craft the narrative, report, press release, blog or information you’re trying to use to engage your audience. Tell a story people can identify with!

  1. Know what your audience wants

The hashtag that is still trending since the Oscars is #AskHerMore – a call to action for red carpet correspondents to ask female celebrities more compelling questions than “who are you wearing?” The trend was started by the Representation Project and is supported by Smart Girls (an organisation headed by Amy Poehler), and it gained massive traction on Twitter in the lead up to the show to ask about the work, not the dresses.

When your audience is asking for something, it’s your job to give them the information they need. Know what they want and cater to it in a creative way.

(P.s. E!’s ‘Mani Cam’ – a camera that focuses on what the stars’ manicured nails look like – was axed for this year’s awards after the #AskHerMore campaign highlighted its absurdity.)

  1. In the end, good content always wins

JULIANNE MOORE FINALLY WON AN OSCAR. Yep, after four previous Academy Award disappointments, Moore finally took home a golden statue for her portrayal of a linguistics professor with early-onset Alzheimer’s in Still Alice.

Although Moore has won countless Golden Globes and other awards in her late-blooming career, she’s held out for the Oscar and finally got it (YAY!) proving that sometimes an entire body of works speaks louder than a one-hit wonder.

With content, your results aren’t going to show overnight – and that’s okay. What’s important is that the entire campaign and strategy is strong, consistent and carefully managed to ensure you get what you need out of it.

Get in touch with us at hello@mutant.com.sg if you’re interested in creating compelling, meaningful and targeted content for your business. 

138624_0188 image by Disney | ABC Television Group is licensed under CC BY 2.0.

Finding talent: Set your sights on social recruitment

Firstly, if your organisation is relatively new to the social media recruitment game, a warm welcome.

Secondly, what took you so long?

Chances are you’ve been involved in some sort of social recruiting for a while now. As recruiters, business leaders or burgeoning start-ups, you will have been “making connections” all over the place with people whom you deem to be ideal talent for your company. But the problem isn’t about connecting, it’s about connecting with the right people, in the right places and at the right times.

As part of a well-rounded recruitment strategy AND a strong marketing strategy (yes, sometimes the two go hand-in-hand), social media can offer a wealth of tools to help your business find the talent it so desperately needs.

If you’re not sure whether your efforts are on track, read on and ask yourself whether you’re really optimising the true benefits of all things social.

First, decide on your social approach

Social media is a beast, and it can’t be controlled with ad hoc posts, links, images and status updates. If it were as simple as “I think we’ll launch a company LinkedIn page today”, a lot more businesses out there would be successful with their social media game.

The ones who do it well are those who have a plan. They have taken the time to answer questions like, who are we targeting? What’s our ultimate objective? How will we respond to people who engage with us? What will our key messaging be? If you don’t have a business-led purpose behind your social media strategy, you’re not going to get the most out of your efforts or find the talent you’re ultimately hoping to reach.

Where do your future employees hang out?

A social media strategy is about quality, not quantity. Well, it can be about quantity on a carefully selected number of social platforms, but it shouldn’t be about opening an account on every single social space and ramming how wonderful your company is down people’s throats. Do you want to spam people? Because that’s how you spam people.

To avoid diluted messaging and jumping into social sites just because they’re new or popular, you need to understand where you can reach your potential candidates online. Companies searching for executive talent, for example, are going to have a much higher success rate focusing on LinkedIn, while firms looking to fill dozens of service jobs on short notice will have more luck on Twitter and Facebook.

It’s about who you are, not what you do

Your employer brand is everything. Your employee value proposition – what you offer talent (other than money) in exchange for their hard work – is what sells you to candidates. But this doesn’t necessarily need to be spelled out for them. Instead, it should be part of an organic, genuine and carefully-planned strategy which utilises social media to showcase your people.

Don’t tell people on your company Facebook page how awesome you are – show them. Use videos, articles, employee Q&A and more (by the way, this is where content marketing comes in very handy) to exhibit your business as a great place to work.

Use calls to action, fresh content and interesting visuals

If you’re on Twitter, you know how fast it moves. If you’re on Facebook, you know that you stop scrolling once you come to a post you’ve already seen. Social recruiting needs to stay fresh, with interesting and new content to keep people engaged.

Original, value-added material produces better results than anything else. If you have data to share, why not create an infographic? Is that article you want to link to only interesting to you, or does it resonate with targeted talent you’re trying to reach? Why post a boring old job ad when you could write articles about the benefits of working at your company, which ultimately leads them to ‘like’ and ‘follow’ you. This interaction is so much more valuable.

Is your CEO social?

If you work at a big global company, chances are you have a well-known leader who has somewhat of a large online presence. But if your CEO isn’t well-known…well, why not?

Positioning businesses heads as thought leaders is an ongoing strategy as part of a wider content campaign, but it’s one of the best ways to directly engage with talent you want to attract. In fact, it doesn’t even need to be your CEO, and they don’t need to post heavily.

Laszlo Bock, Google’s head of people, is the man who hires and fires at the tech giant (which makes him the ultimate connection for every Google wannabe). He’s an influencer, but he doesn’t post heavily on LinkedIn – in fact, he’s only done 5 posts to date – but he has more than 130,000 followers and his most-read post has been seen more than 2 million times. Why? It’s partly because what he says matters to people and adds value, but also he’s created wonderful dialogue around recruitment, HR and working at Google. He is interesting and genuine, and he shares data, company “secrets” and strong, well-thought out opinions and advice.

Immediate and direct engagement is everything. Think about how you can use your country heads, managing directors and CEOs to help you reach the people you need.

Above all, be authentic

It’s a talent’s marketplace, and when it comes to choosing a job and career path, they have the power. In Asia, low unemployment means a tight labour market, which means if you give potential candidates any reason to believe you’re not as genuine as your competitor, they’ll pick up on it right away and take a job elsewhere.

Even worse? They do take a job with you, only to leave six months later because it wasn’t what they were promised. In whatever social interactions you have with talent via social media, don’t overpromise. Don’t pretend to be something you’re not and, for goodness sake, don’t lie.

An authentic and ‘real’ employer brand voice can speak louder than all the chatter on all the social media platforms put together. A genuine message is where your talent efforts should begin and end.

Need help with social media? Drop a message to hello@mutant.com.sg 

So you want to write a blog post, here’s how you can do it well

So you want to write a blog post?

Step one, tick, you have the will.

You might also have a bit of an idea. “I want to write a blog post about blogging and why you should have a blog.”

Step two, tick, you have an idea.

The next question to ask yourself is why anyone should want to read your blog.

There are thousands, if not hundreds of thousands of blog posts about blog posts. Yours will be one of them. We’ve shared tips on keeping a good, optimised blog, but how can you make yours more interesting and valuable than any other?

Through storytelling.

Which brings me to step three, nailing the purpose of the blog post.

The Mutant team writes blog posts on behalf of a number of B2B and B2C clients and we work with them to identify fresh angles to topics we know their target audiences are interested in. The key is to narrow down onwhat your audience is looking for online, and what fresh insights you can give them to assert your authority on the topic.

So, for example, if you were appealing to business bloggers, your post might be about how new blogging tools could boost the searchability of business blogs in 2014.

There you go – you have a topic that is interesting, newsworthy and that will demonstrate your own ability to think ahead and to offer guidance in this very competitive, and constantly evolving digital world.

Before sitting down to type out your post, figure out what you’re going to say. Old school mindmaps still work in the digital age and this is how I recommend you begin.

Step four is to write down the ideas you have around the topic and then organise them into sub-groups of ideas. These subgroups will form your paragraphs.

Number the paragraphs in order of how you want them to flow in the post – there’s your skeleton!

You’re now ready to put pen to paper – or fingers to keyboard – and move on to step five, telling a story.

Storytelling is not just the fabric of fairytales. As a blogger, you need to think of yourself as the Aesop of the business world – sharing messages in a way that resonate with readers. Rather than circulating a bullet-pointed to-do list, you want to be drawing parallels with your readers’ everyday life, painting pictures they can relate to.

In order for them to both enjoy reading your piece and walk away feeling like they have learned something, you also want to make sure you build a cohesive argument.

Start with an engaging opening paragraph – or introduction – that develops a rapport with your reader. You might like to start with something controversial “breakfast is not the most important meal of the day”, or with a question “despite what we have been raised to believe, is breakfast really the most important meal of the day?” Sometimes it works to paint a picture – “whether it was grandma serving stewed fruit and porridge on school mornings, or your mother handing you a banana as you rushed out the door, we’ve been lead to believe that breakfast is the most important meal of the day. However, new research shows that…”

Move through your points seamlessly, as if you were engaging your reader in a conversation, and make sure that every sentence you write contributes to the purpose of the paragraph, and that every paragraph reinforces the purpose of the post.

You’ll want to wrap the post up with a sentence that wraps up your argument and leaves the reader feeling pleased they made it to the bottom. You might also like to add a call-to-action to download more information or a contact (find out how inbound marketing techniques can boost your business here).

The idea of a blog is to both demonstrate your thought leadership and hold your readers’ attention on your website. Pepper your blog with links to other posts or pages on your site, or on other sites. This will not only offer your reader a chance to deepen their understanding of the subject, but also boost your SEO as visitors will be spending more time on your site.

Understanding the function of the blog on your site, as well as the purpose of your sitting down for an hour or more to write it should be clear right from the outset, and right through the post.

If you do it right, you should get to the end and find you sitting nicely between the golden 600-800 word count, and have created something that entertains, informs and boosts your brand’s presence.

I’m at 778 words now. Over and out.

If you’d like to discuss your blogging / content marketing strategy, or if you’d like help crafting riveting blog posts, get in touch with us at hello@mutant.com.sg.

Human Writes Performance Installation at UN Geneva image by United States Mission Geneva is licensed under CC BY 2.0.

 

More bang for your blogging buck: How to keep a good blog

One of the things I love about PR and marketing is how aware we have to be of consumer trends, and I’ve come to realise how differently consumers act in a social-media / technology-led era compared to the past. Engaging the crowd is now a more sophisticated affair and requires being fluent in the language of content marketing, SEO, web analytics and of course, blogging, among others.

There were one million blogs in 2004 and a whopping 152 million in 2013 – that’s one blog being created every half a second, according to a HubSpot webinar on blogging. Blogs are truly a phenomenal force and if well managed, can definitely help build a connection with the audience and generate leads.

Competition is stiff and you’ll need to be smart about your approach to stand out. Develop the habit of staying up-to-date on the blogosphere’s evolving trends to ensure you stay relevant and write interesting blog posts that gel with your ongoing marketing and PR efforts. HubSpot recently shared a few tips on successful blogging, which are bound to boost your blog readership and generate leads.

Long Tail Keywords.

Since the introduction of Google’s Hummingbird search algorithm, searches are now more effective with additional keywords and more context. For instance, Google “coffee shops” and you’ll get more results that you can handle – looking for that good ol’ cuppa joe is not so simple anymore. Being more specific and typing “coffee shop Singapore”, “coffee roasted beans Singapore” or “chill café Singapore” will yield more favourable and useful results.

Instead of specific, singular keywords, the focus has shifted to long tail keywords, phrases that are a combination of keywords to deliver targeted results (think Chinatown chicken rice stall or Tuas chemical factory, for instance) and keep in mind that the longer, more specific keywords are less common, individually, but add up to account for the majority of search-driven traffic.

So start brainstorming long-tail keywords that can help people find your business and include them in your blog posts.

Sharable content.

Your blog content needs to be accessible. People enjoy sharing news through social media – be it Facebook, LinkedIn, Twitter or Google+ – and news feeds are broadsides of the digital sphere. Social media and content depend on one another, and content that is enjoyable, shareable and insightful – and better still if it’s viral – results in higher visibility as it makes its way around the Internet.

Encourage comments.

The comment box used to be spam bait, but is now regarded as an important tool to help foster relationships and stimulate discussion. If you haven’t already, set up a comment box and get readers involved. Encourage them to voice their thoughts, listen to their suggestions and complaints, and respond diligently. Always remember, it’s a two-way communication.

Guest blogging.

Guest bloggers with wide appeal might seem like a great idea but approach this with caution. Yes, the links can increase your SEO rankings and visibility but only if the blog post is unique. Duplicating posts from your own site could actually drop your own search ranking if Google reads you as having copied from another more popular site.

Topical vs Evergreen content.

Topical posts are trendy, time-sensitive content that include press releases, announcements, and lighthearted photos or memes on social media. While it helps to spike page views, you will need to push content regularly to maintain the numbers.

Evergreen content is relevant today, tomorrow and for a long time to come. This relevance ensures a steady stream of readers who can always refer to the content for insights, regardless of how long the article has been published. Writing tips, advice on changing engine oil in an automobile, or suggestions for a personal savings plan all fall under that category. For a healthy balance, it’s advised that 80% of blog content should be evergreen, and 20% topical.

Content Calendar.

Plan what topics you’re crafting and when you’ll be putting up your blog posts. We find this easiest with a spreadsheet clearly defining the topics, targeted upload date, listing specific owners and deadlines. Ensure that you’re uploading content at least once every week for the next six months.

One voice.

Whether it’s a blog, a Facebook status update, Tweet, or thoughts regarding a news article shared on LinkedIn – make sure you use a common voice that applies across all platforms. The audience will grow to relate to and trust this voice and more importantly, start connecting with you.

All this seems like a long list, but will soon come as second nature with practice. I find it helpful to go through these points as you review your newly written blog posts. You’ll optimise your content by heaps and ensure your brand is associated with quality by every reader and potential lead.

If you’d like to discuss your blogging / content marketing strategy, or if you’d like help crafting riveting blog posts, get in touch with us at hello@mutant.com.sg.

7/52 – ghosts in the night {life on pause} image by PhotKing ♛ is licensed under CC BY 2.0.

Why you need content marketing, and 5 simple ways to kick it off

Consumers today are smarter and more discerning than they used to be. They know what they want, know where to get it, and more often than not, can see right through fancy hard-selling or in-your-face marketing. Instead of blindly reaching out through paid ads or cold calls, arm your marketing arsenal with a trove of informative, interesting content that give your audience something they are looking for.

You’ll find customers react far more favourably to free information than they do to a free balloon or sticker, and by releasing commentary, you establish your brand as a thought leader and trustworthy, industry guru. Those who actively seek out your content are more likely to develop trust in your brand, products and services, and over time become valuable leads, and customers.
Who?

Is it top-level executives in sharp-looking suits and expensive ties, spatula-wielding housewives with a penchant for cooking, or geeky high-schoolers who want to lay their hands on the newest tech gadgets? Understand the profile of your target audience in your markets and, more importantly, the common problems they face.

What?

What you create should focus on accomplishing the following – solving the problems faced by your target audience or providing insight into relevant issues and topics. This establishes your brand as a thought leader and problem solver, building trust with your audiences. To maximise your searchability, make sure you weave in terms your audience is likely to be seeking answers to.

Company blogs are one of the best ways to share uninhibited, long-form content and well-written pieces are bound to drive hits and keep people coming back for more. For instance, a recruitment agency developing content for its target audience of job seekers and employers can gear its posts towards solving commonly-faced problems and providing useful information – job seekers might want to know about the hiring landscape, how to fine-tune their CV and tips for job interviews, while employers would be keen to learn about hiring through social media and the best ways to headhunt and attract talent.

Social media is undoubtedly one of the main spheres people share and consume content – the common denominator among excellent content is that they either provide insight or entertain in a manner that’s compelling and engaging. Be it cross-posting your blog post, sharing a relevant industry news article or posting a meme, it needs to be interesting to your followers.

Snippets of company-branded content in the form of tip sheets, infographics and snazzy posters are neat content offers that brands can also share with followers to up their game. Visually appealing, entertaining and oozing of brands’ individuality, these pieces of content can help build brand recognition through insights and advice.

Where?

Company blogs can easily be housed on your website, and creating an extra tab on the website menu makes it more likely to gain readers and followers. Harnessing the power of social platforms is a must for businesses, but the key is to only jump on board the most appropriate networks for your needs. Take time to decide which one works best for you.

B2B brands might find LinkedIn to be much more effective than Facebook as it reaches out to the right target audience who are willing to spend time consuming content for professional insights, instead of browsing cat memes. B2C brands such as fashion companies might prefer Instagram to showcase its products on a visual-driven platform

When?

Start with baby steps – create one piece of content per week and share two to three social media updates, dependent on your desired platform. This could be a blog post on an industry trend, a Facebook update with offers for customers and a LinkedIn update with a link to a news article. When you’ve established a consistent content push, you can aim for publishing two to three blog posts a week and daily social media updates. To help boost hits, the best times to post on social media are often during daily commutes and post-lunch.

How?

1) Define your target audience

Map their profiles, problems and goals.

2) Consider the most suitable platforms for your content push

Which social medium works best? Is a company blog the best platform to air your views?

3) Draft up a content calendar for 3 months

List relevant weekly blog post topics, consider interesting angles for social media and populate the calendar with non-time sensitive infographics, memes or news articles, then set aside time for content creation and social media updates, and assign deadlines.

4) See how others do it

Check out your competitors, take notes on what they’re doing well and how they’ve messed up – reference good ideas and make tweaks to your content marketing strategy.

5) Track your results

Don’t let your work go to waste without knowing its business impact. Track daily site visits, find out which sources your leads come from, understand what articles gain the most traction, then tweak your content approach to ensure best results.

To find out how Mutant can help with your content marketing needs, get in touch with us at hello@mutant.com.sg

Say no to cold calls: What the Do-Not-Call Registry means for your business

You might have heard of the new Do-Not-Call (DNC) Registry, which kicked off on 2nd January 2014, enabling Singapore consumers to put an end to those irritating unsolicited calls, text messages, and should anyone still use them, faxes. While the much-anticipated DNC Registry rids the everyday Joe of pesky sales calls, concerned businesses that regularly employ telemarketing tactics now have to find new ways to reach out to consumers.

Under the new rule, organisations will generally be required to take the following three steps when contacting consumers:

1)   Check their marketing lists against the DNC Registry unless they have obtained consent from individuals or an exception applies.

2)   Provide contact information about the organisation that sent or authorised the telemarketing messages.

3)   Make sure the organisation’s identity is not withheld for voice calls.

An exemption applies to businesses that have existing relationships with customers, and they will still be able to share marketing offers related to the subject of the ongoing relationship through texting or faxing, but not voice calls, with the caveat that there’s an option for consumers to unsubscribe.

Fines and fine-print

The costs of phone number checks rack up – businesses have to purchase credits to run numbers through the database and each phone number costs between one and two cents depending on the bulk of purchase. 500 free credits are provided annually. From now till 31 May, the results of each check will be valid for 60 days, but will transition into a 30-day validity period after that date. This means businesses that choose to conduct telemarketing will have to run routine monthly DNC Registry checks.

Delinquent business will have to pay the price, with maximum fines of up to $10,000 per offence bound to make even the most unwilling of business owners acquaint themselves with the DNC Registry.

You can’t spam, but you can preach

Although consumers will spend less time politely refusing unwanted sales calls, non-sales related communication including service calls, reminder messages, market surveys, and messages related to religious or charitable causes are still allowed. Other businesses are also not exempted as B2B marketing calls are still given the green light.

In the grand scheme of data privacy, the DNC Registry falls under the Personal Data Protection Act, which protects consumers’ personal data and ensures it’s used responsibly by businesses. Enforcement for additional data protection rules will begin in July this year.

More details on the DNC Registry and its application in different scenarios can be found in the Advisory Guidelines.

What this means for your business?

The establishment of the DNC Registry reaffirms two facts – consumers value their privacy more than ever before, and most people dislike hard selling through cold calling. On the day the DNC Registry was launched, 400,000 numbers were listed, according to The Straits Times.

But many marketers still prefer to pick up the phone and speak with strangers on the other line, even though it’s proven to be ineffective most of the time. Cold calling doesn’t work 90.9 per cent of the time, costs at least 60 per cent more per lead and results in meetings only 2 per cent of the time, according to an article on Hubspot.

Help your customers find you instead

Consumers today don’t appreciate in-your-face marketing advances. Just think about the times you’ve hovered your mouse impatiently over the “Skip Ad” button on YouTube, or contemplated hanging up on a cold caller. The very people you’re selling to are smart, discerning individuals who can easily find out all they need about your product through Google, social networks, the media they choose to consume and your very own website.

Instead of bugging your potential customers, it’s more effective to let them come to you – and they’ll only do so when they trust your company and your products. That’s where content marketing comes in. There’s a deluge of information out there and you’ll not only need to be interesting, but also relevant to both your potential and existing customers for them to look to you.

What exactly is content marketing?

Creating engaging, targeted content to establish your company as a subject matter expert and thought leader is the way to go. This could take the form of social media posts, company blogs, how-to videos, opinion articles for the media, targeted newsletters for your existing customers, and much more.

The DNC registry marks the descent of cold calling and hard selling in Singapore. But businesses that have traditionally relied on such methods will find themselves better placed marketing through good content people want to read, watch, listen to and share – and this applies to any kind of business.

Just consider real estate agents, who frequently rely on mass texting. They can leverage other outlets such as social networks to share tips and answer questions on property investment, blogs to comment on the housing market, and relevant media to offer thoughts on the industry and position themselves as thought leaders. Keen property buyers are much more likely to seek real estate experts who have demonstrated industry knowledge, rather than blindly trust a name at the end of a text message.

There are numerous outlets available for you to share your brand, products and services, and the demand for interesting content and commentary isn’t waning anytime soon. Instead of slamming it down their throats when they least want and expect it, get creative and help them find you, on their own terms.

To find out how Mutant can help with your content marketing needs, get in touch with Joseph at Joseph@mutant.com.sg