What colour is this dress?! Lessons about social media marketing and viral content

Today the internet (and my head) blew up, all because of this dress.

I logged onto Facebook this morning and saw a status update from a friend in New Zealand, which said she and her colleagues were about to get into a major fight over the colour of this dress.

She shared a Buzzfeed article, which had grabbed the image from Tumblr, where the original poster had swiked it. The poster asked the Tumblr community to help settle an argument between her and a friend on the colour of the dress… and the whole internet subsequently exploded and went totally bat**** insane.

So, what does this mean? On one hand it means people are crazy and the GODDAMN DRESS IS BLUE AND GOLD/BROWN (sorry…) but mostly it means that people are different, and we view things differently – theoretically, metaphorically and, apparently, physiologically.

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Differences, debate and arguments tend to be something avoided when it comes to marketing. Brands want to push out an idea or a product that most people agree is something inherently good or useful. But perhaps we’re all missing the point. Maybe the most viral social campaigns, images or articles are the ones that turn us against each other.

From a content point of view, debate is healthy. It’s the reason why newspaper and magazine columnists become famous – they have successfully polarised their audience to a stage where people read what they have to say because they love them, or because they hate them.

The argument over the colour of the dress exploded (#TheDress is currently the top trending hashtag on Twitter) for three reasons:

  1. Differences of opinion
  2. Shareability
  3. Education

In a nutshell: it went viral because no one can agree, it’s a simple image that’s easy to share, and everyone is learning something new.

It shocked people, and so the audience went looking for answers. (An explanation is here, by the way. You’re welcome. And yes, I do have superior eyesight.)

From a marketing point of view, this is the exact reaction you want to elicit from people during your campaigns. When designing a message to go viral, consider the following:

Why are you doing this? What is your goal?

If you just want to create something funny, you can, but how viral it goes depends on your objective. This can be simple, such as “get people to donate money”. Keep it simple.

Is it fun?

Social media exists because it’s informative, but also because it’s fun. Both aspects need to be leveraged in a visual manner, and this will happen faster if what you are marketing has an element of fun.

Is it shareable and does it create discussion?

Make sure your idea or campaign can be shared on multiple platforms with a click, and consider its capacity for involving other people. Things like the Ice Bucket Challenge worked because it required tagging other people to ‘pass on’ the challenge to next.

Need help with social media? Drop a message to hello@mutant.com.sg 

How to approach bloggers and establish good relationships

Bloggers of our day have been bestowed with something that even stirs the jealous bones of news teams – loyal, trusting readers. Pictures of newly-adopted kittens, short articles about food, and event reviews filled with selfies and one-too-many canapé pictures – which would be considered taboo for traditional news outlets – live flamboyantly on blogs and entice countless readers.

What we’re seeing today is a shift of consumer preference, and oftentimes trust, in the content they consume. Rather than professionally written news pieces, many are seeking entertaining, picture-filled blog posts drizzled with humour, sarcasm and written in simple English. Consumers look to blogs to form their purchasing decisions and the marketing impact of a persuasive, well written blog post is undeniable.

Many blogs are functioning with structured editorial teams in place, but they still work differently from newsrooms, which is why brands need to do a little homework if they hope to land a spot on popular web logs.

First impressions do count, and it’s important to start off on the right foot when you approach bloggers. But how can brands actually start approaching these digital wordsmiths?

By now, you would have done your research and compiled a comprehensive list of potential bloggers who you feel best represent your brand.

While bloggers in the past might have accepted impersonal notes from PR and marketing executives, they are less appreciative of it today. Make sure you write a personalised note to each blogger, building rapport and clearly stating what your brand offers and how you’d like to partner with them. Keep in mind that they are not obliged to rave about your product or write a story off a generic press release, even if you give them a freebie.

It’s not a ‘numbers game’ anymore, so avoid the automated approach of mass emails to hundreds of people (which will likely end up in the spam folder, and result in your email address getting blocked). Focus instead on building an actual relationship with the relevant bloggers in order for them to understand and trust your product or service. Only then will they become true brand advocates.

While everyone wants the big and famous blogs with a massive following, credible smaller blogs are often easier to approach and work with, and can spur the larger blogs to take notice.

Before reaching out, start following them on social media and reading their blogs to get an idea of how they tick. Better still, become a genuine fan of their blog – start reading, sharing, and commenting on their posts. That way, you’ll understand how your brand can fit in with the blog’s narrative and come up with suitable angles.

Take the relationship from cyberspace to real life after you’ve personally written to the bloggers – nothing beats human interaction. Have a chat about your brand and make sure you highlight anything that could be of interest to their readers. The quality of your product or brand is going to inspire the blogger to write about it, much more than your tenacity or gift-giving.

Bear in mind that the aim is not to receive unpaid advertising – bloggers truthfully share their experiences about products and services. If you want to buy a sponsored spot on their blog, it will be highlighted as such.

Bloggers have real impact and genuine points of view, and genuine interactions will always yield much greater results. So get creative, and get personal! It’s time to hit the blogs.

For more information on how Mutant can help with blogger engagement, get in touch with us at hello@mutant.com.sg

 

Chase Jarvis and fiercekitty – Photowalk Gnomedex 2009 image by kris krüg is licensed under CC BY 2.0.

 

Who are you? Finding your brand voice

You might have your elevator pitch down, and you might have a new strapline to display alongside your logo, but do you and your team really know the personality behind your branding?

Do you know how your brand speaks, who it speaks to and how it reacts in stressful situations?

I’m not talking about the introduction to the brand document you pass to new staff members on their first day of the job and I’m not talking about the logo guidelines drawn up by your communications team. I’m talking about defining the way your brand acts, speaks and reacts every day, be it walking down the street to lunch or through its daily interactions on Facebook, Twitter, Instagram or Linkedin. The “brand voice” I am talking about extends to phone manner and emails written to customers or clients.

You probably already have a brand voice without labeling it as such, but it’s still a useful exercise to sit down with your team every couple of months and tweak or reinforce who you are, what you are trying to say, and how to get this acrosss on social media.

Set aside an hour and allow space for everyone to go wild, scribbling words and ideas all over whiteboards, rolls of paper, or even walls.

The aim of the exercise is to ensure each member of your team is representing your brand in the best possible light and also to develop much greater efficiencies in your social engagement.

Too many small businesses and organisations waste hours on Facebook or Twitter posts that either don’t reach or don’t resonate with their target audiences. Usually it’s because they’re either on the wrong platform, or they’re sharing the wrong sort of content.

Defining who you are and who you are not will help your team determine which networks you should be on, or perhaps more important which you should not bother with, and what you can be doing to make best use of your time on social media.

The second part of the session encourages your team to develop realistic steps towards achieve the brand’s social media goals. It also asks you to come up with specific, realistic targets, such as an increasing your number of followers or shares per post. Reviewing these targets every few weeks or months will help you determine whether or not you are on track, and allow you to make adjustments to your social media calendar.

Need to find your voice? Drop a message to hello@mutant.com.sg 

Why bloggers can deliver the marketing boost you need

It has been close to two decades since the web log’s humble beginnings in 1997. Now, from The Huffington Post’s insightful business advice to Perez Hilton’s latest revelations of celebrity shenanigans, blogs have woven their way on to everyone’s daily reading lists, and are now seen as very effective platforms for influencing consumers, particularly the Millennials.

Bloggers today are viewed as opinion leaders who represent a new era of knowledge and advice, shedding light on what they know best, be it health, fashion, food, politics, or travel. And they entertain while doing so.

So where do bloggers fit into your business equation? As the lines between old and new media become blurred, bloggers have become the virtual advertising billboard of our day and act as gateways to introducing your services and products to a highly-targeted readership.

Some may think that blogging has run its course, but the numbers prove otherwise, and the percentage of readers and consumers of blogs look to be growing even bigger.

According to Ingnite Spot, 77 per cent of Internet users read blogs, while 81 per cent of US consumers trust advice and information from blogs.

One of the reasons for repeated visits to the best blogs lies in the unique voice of blogs – they are interesting, recognisable and they entertain, and the best ones make sure that voice rings true across its content, be it Nike or Barack Obama. These voices are heard by loyal followers who read the content regularly.

A survey revealed that 85 per cent of consumers research and read online reviews for local businesses, and more than 60 per cent of online purchases were made based on a blog post, according to Ignite Spot.

Loyal readers, or followers, which can be in the five or six digit range, develop a high regard for their content and opinion, and will share posts with their own audiences on social platforms. Blogs sometimes even reach full circle and get coverage in traditional media too.

Many blogs set themselves apart from traditional media by providing an ‘insider’s view’ into the story, relaying the experience through a participant’s lens. At a fancy black tie whiskey event, for instance, you might find news journalists stepping back and reporting on the hard facts – product details, visitor turnout, snippets of the CEO’s speech – as is expected of them, but bloggers have free rein to immerse themselves in the experience, writing about the glamourous celebrities, the stinging taste of the single malt whiskey, mouth-watering canapé, drab decoration, you name it. They offer something more personal and opinionated – despite being biased in some instances – that fulfills the need of many readers who wished they were present at the event.

Blogs thrive today, so much that blogging has become a full time job for some – and a lucrative one at that. Just take a look at BryanBoy, a fashion blogger from Philippines who has a Marc Jacobs bag named after him, or Xia Xue, a lifestyle blogger who underwent plastic surgery sponsored by Singapore broadcast company, MediaCorp.

These larger-than-life cyber moguls started on the same footing as many of us.

Despite the obvious success of their writers and owners, the power of blogs is still underestimated, or misunderstood. There are so many to choose from and it can get quite daunting for one who isn’t familiar with the blogosphere. Where do you start? Who is appropriate to represent your brand? How do you connect with them?

Finding a suitable blogger who aligns with your brand is more manageable than it seems, and all it takes is staying abreast of the different social media platforms and blog content, and ultimately establishing relationships with bloggers, some of whom might be influential personalities.

For help on finding the best bloggers for your brand, get in touch with us at hello@mutant.com.sg.

Rosie the Blogger. image by Mike Licht is licensed under CC BY 2.0.