What the Trump vs Clinton debate can teach us about live tweeting

Whether you live in Singapore or the United States, the Twitter play-by-play of the Trump Vs Clinton presidential debate had more jabs than a school-wide vaccination. Between the Trump as a Godzilla and the Clinton victory memes, the public craves news and opinion in real time.

Despite rumours that Twitter (the company) isn’t growing, live-tweeting is still an excellent way to share  news about your brand. If you’re attending or hosting an event, updating quotes, pictures, and funny thoughts gives your fans a chance to hear the brand’s voice. Simply check out the flutter of activity on Trump’s  and Clinton’s Twitter accounts over the past 24-hours.

Live tweeting may seem stressful at first, but gaining traction is much easier than you think. Here are our top tips for live-tweeting:

1. Get the whole team involved

The designated tweeter can’t be everywhere at once. Get the attending team on a #livetweets mobile Slack channel and ask them to post quotes or questions to this channel for the designated tweeter to pick up. For consistency, there should only be one designated Tweeter per team to have oversight on the page.

2. Prepare good visuals

Come prepared with some stock images and if you hear a good quote, overlay it on the go with a meme generator or inspirational quote app. Take photos before tweeting to make sure you have something good to pair a post with.

3. Engage with gifs

 Twitter’s gif features are totally underutilised by corporations that have strict brand guidelines. If you’re a small team, run it by a manager and share a gif or align one with your quote or update.

Here’s a funny interpretation of the live debate:

Then there was this:

4. Use one easy hashtag

It should be something easy like your company and the event, i.e. #Mutantatrise.

5. Tag everyone and everything

There is almost no point to putting up a tweet without mentioning a company handle, someone’s handle, or using a hashtag. Twitter is designed to link up people in a community, so don’t be lazy with tags!

6. Trend trends trends

 This is the main thing journalists look for on Twitter. At an event more often or not you’ll hear that some big investor has invested billions in a technology no one is using right now, that might point to a trend. Keep your ear to the ground and ask lots of questions.

7. Find the official hashtag of the event

This is a no brainer,  but you’d be surprised how many people don’t look for this. It’s the number one way to get discovered by a journalist or someone else at the event.

#debatenight was the official hashtag of the debate:

8. Use vines 

Getting a live feed on Twitter isn’t as easy as it is on Facebook. What’s better than a quote? Getting a quote Vined or Periscoped from a notable speaker and uploaded it on Twitter.

9. Pick a good quote

 Pick a quote that is on brand,  offers simple business advice, or even something funny and post it.

Here’s an example from Camp Clinton:

10. Be cool

Save the corporate riff-raff for when you have word count.

Live-tweeting makes your company look on the ball, and most importantly helps your fans know the latest news and trends in the industry. By using a real voice, you’ll be able to connect with your fans.

Need some social media advice ? Contact us at hello@mutant.com.sg

 

Header picture credit: www.thedailydot.com

4 tips on creating news out of thin air

Come on, a reader knows when you’re out of ideas. Every company goes through a phase where there is simply nothing news-worthy to announce, no new products to launch, and no new events to promote – and that’s ok so don’t panic.

It takes lots of resources and large amounts of money to execute new brand initiatives, and many companies simply can’t keep the momentum going for 365 days straight. In saying that, it is important to stay active and current. In today information age, consumers are discovering and taking in so much content every day and can easily forget about you if you’re active enough or relevant to them.  

So how exactly can you keep the fountain of content and news flowing all year around?

Leverage on trending topics

Stay current by looking out for trending topics and find ways to relate them to your business.

IKEA Singapore were very quick to leverage on the Brangelina split. They released this creative Facebook advert on the day the world heard the news. It’s both clever and creative, don’t you think?

IKEA-Brangelina

 

Got data?

If your company is lucky enough to have collected any customer or industry data, now is the time to use it. Better still, if you can link it to a popular event – such as the F1, the Olympics, Easter, Christmas, or even a seasonal change – this will help drive interest and engagement. If you don’t have your own data, you can always create something informative and useful using credible third-party research sources which you can find on the internet.

HOT TIP: Set up a spreadsheet, list out all the relevant events for the year ahead and brainstorm creative brand ideas around these events.

Get your creative juices flowing

Coca-Cola is known for creating great interactive ads that are timely and always pull on people’s heartstrings. They don’t always have a new product to promote, so instead they come up with different interactive initiatives that engage consumers. It has become their way to stay at the forefront of mind even though the product has been around since 1886.

Check out Coke’s First day of College interactive ad.

Share relevant content

You don’t always have to produce your own content. With the help of the internet and different social media platforms, search for articles, videos, blogs, or infographics that are relevant to your business. It’s a good way to keep your pages alive and drive engagement.

Need help creating some newsworthy content? Get in touch with us at hello@mutant.com.sg.

 

Brangelina: The PR Breakdown of a Break-Up

The story of Brad Pitt and Angelina Jolie is one of a carefully constructed image. Since day dot, their public relations machine has been churning out stories to present a snapshot of their performances and their personal lives with the widest public appeal.

This is the same for every celebrity. Charlie Sheen is a Hollywood bad boy; Beyonce is “Queen Bee”; Jennifer Lawrence is the dorky girl next door, and Kim Kardashian (no matter what you think of her) is America’s sex tape celebrity-turned marketing genius.

However, when Brad and Angelina first ‘came out’ to the world, their respective images went from Hollywood’s leading man and woman to homewrecker, cheats and liars. You know the story – Brad was married to Jennifer Aniston, and met Jolie while filming Mr and Mrs Smith. Both denied any romance between them, yet it was a matter of days between Brad and Jen announcing their divorce and Brangelina being snapped on the beach together. Our favourite Friend was painted as the sweet, innocent victim while Angelina was the sexy-but-evil ‘other woman’.

(Brad, as the man in this equation, mostly got off scot-free while the media pitted (lol)  #TeamAng and #TeamJen against each other. But that gender narrative is a whole other blog.)

The point is, there is so much that can be learned about creating, managing and framing your public presence from celebrities – especially now that Brangelina is no more. Yep, Angelina filed for divorce on September 15, citing “irreconcilable differences”.  

So let’s take a stroll through the history of their relationship, and follow the PR powerhouse of Brangelina for a few insights into taking control of your own story.

Control your narrative

As celebrities, people are always going to talk about you. In fact, that’s the point (and the job description.) The only problem is that it can be difficult to manage your own story when everyone is in on it – but it’s a great lesson to the rest of us about front-footing any news where and when you can.

As soon as Brad and Ang were photographed together for the first time, their PR machine was quick to turn things around. It didn’t take long for the stories to change from “Homewrecker Angelina!” to “Angelina Jolie – The New Mother Theresa”. A global humanitarian outreach strategy was the perfect antidote to the backlash the Tomb Raider star was facing, placing both her and Brad in strong positions as they helped with relief efforts and won humanitarian awards.

brad pitt, angelina jolie, brangelina, divorce, public relations

The photo that started it all (Credit: US Weekly)

Beyond this, they were experts at linking their growing, global family to the ‘do-good’ narrative they had going. They were healers, humanitarians, adoptive parents of children from third world countries, and were using their power to heal the world. Even Brad’s image benefitted from the strength of the Jolie narrative. He went from being Jolie’s ‘victim’ (or the main villain, depending on which way it was spun) to a “great dad” and humble sidekick to her global humanitarian efforts.

Their story flipped from sex and scandal to one of family and fundraising. Talk about a 180-degree campaign.

Stronger together: A PR portmanteau

It probably took less than a year for Ang and Brad to shed the negativity and become a brand united. They weren’t individual celebrities anymore – they were Brangelina.

brad pitt, angeline jolie, brangelina, face mash up, public relations

The United States of Brangelina (Source: gesichtermix)

Many other celebrities have tried to ride the same mashed-up name train, and failed. It wasn’t that Brangelina had a better ring to it than Bennifer or TomKat – it was that their joint story was stronger, more believable, and unique. Apart, they probably would have done alright for themselves (okay, who are we kidding, they’re millionaires and on-screen royalty – they would have been fine) but together…. they became unstoppable.

Indeed, any story about Ang also became about Brad, and vice versa. When Angelina announced her double mastectomy via an op-ed in the New York Times, Brad also released a statement to say how “heroic” his wife was, cementing their partnership and joint brand. See? Alone? Okay. Together? Better.  

From a PR perspective, two is so often better than one: An entrepreneur who launches a successful business is a great story, but a ‘philanthropreneur’ who also gives millions to solve the world’s problems is an even better one. If your business has a founder with an interesting story, that’s great, but two founders with incredible backstories is front page material.

Staying on-brand, for better or for worse

Even when things go south, it’s important that a brand’s messaging stays on track and all parties involved aren’t thrown to the wolves. Even though Ang and Brad have split up, the news and announcement of their divorce would have likely been no accident. Just because the main players have split doesn’t mean the game stops being played.

It would have been a calculated decision to ‘leak’ the divorce papers at the same time his new film trailer for Allied dropped. In fact, it works in Angelina’s favour, too, as their joint production company, Plan B, depends on the film doing well. At the same time, she gets to be the public front-footer of the divorce news, as the one who filed the papers in the first place.

Plus, Angelina has her lawyer in her corner being on brand by saying that she filed for divorce “for the health of the family”.

Perfect messaging from a well-oiled PR machine – something everyone can learn from.

Looking for strategic help to create, manage and pitch your brand? Get in touch with us at hello@mutant.com.sg 

How to score your first job in PR

Internships are vital for getting your foot in the door. Just because you’ve studied for more than a decade to eventually get your degree doesn’t mean you’re automatically entitled to a full-fledged job the moment you graduate.

The harsh truth is that most agencies aren’t going to hire fresh graduates with no experience, but they are always on the lookout for interns. So you may have to bite the bullet for 3 – 6 months in an internship before you can even dream of getting your name cards printed –  and that’s ok!

So, take it from me, an intern turned full-time exec at Mutant – you need to stand out.

No boring cover letters, please

The first step to writing a good cover letter is to differentiate yourself. Don’t follow wikiHow’s tips on how to write a cover letter and ditch the boring and formal language that so many people write in.

Hiring managers receive tons of resumes every single day so you need to impress them right off the bat. If you’re going to write in the exact same way as everyone else, chances are the manager won’t even bother to look at your CV.

PR agencies look for people that can write well, and creatively. So if you’ve got the skills, why not show it off in your cover letter? It is after all the very first impression that you will make on your potential employer.

 TIP: Get started on writing that killer cover letter here.

Be active

You need to show the agency why you should be considered for the job. Telling them that you’re enrolled in the relevant degree is great, but so will everyone else.

In a competitive market, the need to stand out is stronger than ever. Employers don’t necessarily look solely at grades but also at other external activities or communities you may be involved in.

Prior to Mutant, I had a couple of finished personal projects and a previous internship under my belt. This included my short digital video creation stint with Youtube x SK-II, being a suggested user on Instagram and 5 months in an e-commerce startup.

The more activities or projects you’ve done, the more you’ll have to show and talk about in your CV and interview. Even if you’ve never worked in PR, the relevant experience in those projects will show employers your interest and passion for the field.

TIP: Start with something simple, like freelance writing.

Tailor your application

Don’t blanket send! I applied for many internships and jobs at various PR agencies and their specialisations ranged from lifestyle, startups, tech, healthcare…and the list goes on. I didn’t send them all the same CV and cover letter. Instead, I tailored each one to make it more relevant to the specific job description and the business.

Tailoring your job application to the business will show the agency that you’ve done your research and have interest in the position.

Do your research

This is a no-brainer. Simply take 15-20 minutes out of your day to go through the company’s website, social pages and profiles of who will/may be interviewing you (I said ‘may’ because sometimes you won’t know who will be sitting in the interview).

Because agencies usually have their case studies up on their website, it’s just like an open-book test. Reading through them will help you think of interesting questions to ask during the interview.

This is something I’ve done across various interviews – and to the interviewer’s pleasant surprise, they said they never expected someone a junior to do that much research.

Bottom-line, it honestly isn’t that hard to exceed expectations. It’s just 15-20 minutes of research. Do it. Don’t be lazy.

Ace that interview

If you’ve secured that interview, congratulations! The next step is to ace it.

Doing a couple of rehearsals beforehand and thinking of some good questions to ask will help you get ready and feel more confident. Remember, interviews are not just for the employer. They are also a great opportunity to learn more about the business and if you see yourself as a good fit. You can also find out about the job opportunities available for you after the internship.

 

Landing a PR internship is the first step, the next, is to dominate it. Stay tuned for the second part of this blog, where I will share my secrets on how to turn a PR internship into a full-time position.

So, have you got what it takes to be a Mutant? Visit our careers page for more information.

Crisis 101: Picking up the pieces after a social media meltdown

Social media is a very powerful tool many brands use today to tell stories and engage with their audience. With this power also comes great responsibility, and brands need to be accountable for the messages they broadcast – be it positive or negative.

We’ve seen brands like Coca-Cola and Oreo absolutely ace at their social media strategy, and then you have a restaurant like Amy’s Baking Company that seem to have fallen miles from grace. While nobody plans for a social media disaster, what’s more important is how to successfully bounce back if and when it happens.

Keep calm and don’t freak out

It’s anyone’s fair game to say whatever they like about you – particularly on social media. Our first instinct will be to get really defensive and we get it, it’s your brand and you have to protect it. But going on a rant on social media is like listening and watching a person scream through a loud-hailer – it’s annoying and embarrassing and can tarnish the brand you’ve worked so hard to build. Be smart, keep calm and breathe!

Check out this classic social media rant from Tinder.

Never claim you were hacked

It’s 2016 and everyone can see through that lie. It’s obvious you’ve just flopped on social media and running away from your mistakes will only anger the public further and escalate the disaster.

Case in point: Amy’s Baking Company

Example of a social media crisis

Example of a bad response to a social media crisis

 

Think before you react

It’s great that your first reaction is to explain what happened. However, it’s important to stop and think carefully about your response as a social media crisis can easily put you in a state of panic.

Structure your official response, be clear and act quickly as a lot can happen on social media in a very short span of time.

Own up to your mistakes

Nobody’s perfect and everyone makes mistakes. Instead of staying silent or claiming that you were hacked, turn it around with a sincere apology. Your fans will appreciate the humility.

Here’s how Expedia apologised and engaged with its customers.

Inject some humour

Trying to turn it around with some humour can work wonders and is a creative way to pick up the pieces. However, it is largely dependant on the severity of the situation and if you’ve hit a nerve on a sensitive issue it’s probably best to handle it with utmost austerity.

Here’s how Burger King handled the negative backlash regarding their fries:

Albeit self-deprecating, the humour was appreciated.

Open up the conversation

In moving forward after the apology, brands can react positively by opening up conversations. In response to a huge social media backlash, Dominos set up a Twitter account to discuss what went wrong. The two-sided communication proved to be a success for them as they were honest and transparent.

 

A social media disaster is not the end of the world for your brand – what really matters is how you handle it. Some brands bounce back from the backlash because of their ability to repair the damage, while others never do. Always be prepared and have a backup plan.

Need help with your social media strategy? Get in touch with us at hello@mutant.com.sg.

 

3 PR lessons from Rio 2016

What a great event the Olympics really are! It’s a chance for the world to come together and connect over a love of sport, patriotism and healthy competition. Every four years we witness some of the world’s greatest athletes achieve the unachievable, break records, and make us all proud.

Over time, the Olympic Games has had its fair share of PR disasters, and Rio 2016 didn’t exactly had the best start. From budget concerns, to toxic waters and pollution, Zika virus threats, angry citizens, and theft (and the list goes on), there was a point when we all wondered whether any athletes would even show up.

So how does an event this size return from the negative backlash that has been taunting it for the past few years?

Here are three key PR takeaways from this year’s games:

  1. Control your story

Haters are always gonna hate! It’s hard to change people’s minds, and so the best thing you can do is change the narrative and re-direct the focus. It’s easier to sway public opinion with the right connections and resources. At Rio 2016, having Supermodel Gisele Bundchen strut her stuff in the Opening Ceremony was the start of something good for the Games. I quickly noticed the news angle change from talking about what has gone wrong so far, to the start of a great Olympic Games. The media focus then began to shift to the events and athletes – which is where it should have been from the start.

  1. The show must go on

The Olympics will go ahead one way or another. If negative news is to happen, let it happen, and move on. The ‘negatives’ are always going to be more controversial and juicier to read about. Large-scale events like the Olympics undoubtedly have their fair share of blunders, so it’s best to just accept it, plan for it and keep the momentum going on the topics that really matter.

  1. Take your gold medal

Even when you win, you need to reflect on your performance. Walk away from an event with good memories, but break down the situation entirely – the good, bad and the ugly. I doubt many of us will really be talking about the negative aspects of Rio 2016 in two weeks time – instead we’ll be talking about the gold medals Michael Phelps walked away with, how Joseph Schooling put Singapore on the sporting map, and whether Usain Bolt broke another world record. Those are the lasting impressions that matter.

Events are hard, and you will never be able to please everyone. But managing expectations and planning ahead is part of the job. If your event is garnering negative press, look above it, go to your back-up plan and work with your PR team to help navigate the narrative during and after the event.

Need help creating a winning PR strategy for your brand? Get in touch with us at hello@mutant.com.sg.

 

How to use PR to beat ad-blocking

If you’re a tech company operating in Asia, know this: you’re operating in the same region where 93% of mobile ad-blockers are located. As more browsers introduce built-in ad blocking, more of Asia will be cut off from online ads.

Ad-blocking hides most, if not all ads on a website. Its usage is growing rapidly in APAC because of potential bandwidth savings in countries with developing internet infrastructure. Using an ad blocker is typically a matter of downloading an app or browser extension, or turning on browser settings. With ad-block turned on, the area your ad is supposed to occupy is replaced with blank space.

The advertising industry is adapting by making ads more personalised and targeted, but there is also another channel that has existed long before digital advertising: Public Relations, aka PR.

PR targets readers by bringing the brand experience to the media they read, the people they follow or the places they visit. It is targeted messaging before Adwords Custom Affinities and Facebook Audience Insights; it is content marketing before your mailing lists started bringing in conversions.

Unlike other channels, most of PR is earned, and then supported by paid or owned content. Great PR can be a blessing for a startup looking for that big break, or an established multinational running a user acquisition campaign. Look no further than Pokémon Go for an example of how a product went viral on a wave of PR.

A journalist or influencer who writes about you positively is essentially giving a very valuable third party endorsement. This puts you on the radar of their readers and fans. Since the media decides what to post on their site, relevant content will go a long way. Instead of a direct sell, PR is a chance to tell a more personalised brand story readers can identify with and be inspired by.

Formulating a winning PR strategy

Earning PR coverage comes down to two things: good homework and good relationships. Homework means doing research on what people in your space are talking about. Some easy places to start are:

  • Your target publications
  • Social media insights of your fans and followers
  • Online professional communities such as LinkedIn groups and Quora
  • Google Trends

After finding out what people are talking about, think of how your brand can fit in, and the best way to communicate that. If it’s a press release, draft it. If it’s an infographic, map out the stats and design it. If it’s a cute cat video… good luck, there’s a lot of competition out there. If you need help creating great content, check out some of our useful resources such  as the copywriting guide or the guide to writing tech content.

It’s wise to put yourself in the journalist’s shoes – imagine you are a very busy person receiving over 1,000 emails a day, sitting by a phone that never stops ringing. You also have a reputation to maintain as an unbiased authority in your field. So why should they cover your story?

Well, it’s not through luck. Your story must have a hook, but not a hard sell. It must be factual, yet sound exciting. It presents the complete picture to the journalist, yet stays concise enough to be scanned through. And it must grab attention within the first seven words they see. If you think you have that all down, run it by a trusted friend, or a professional just to make sure.

If you are ready to take your communications to the next level, drop us a note today at hello@mutant.com.sg.

 

Up your PR game with data

There are many ways to pitch and attain news coverage for your brand, from launch announcements, funding announcements, acquisition announcements to profile features. But unless you have an extremely strong story angle or a PR team behind you, it can be hard for journalists to pay attention to your big news.

Luckily for us, the use of data, trends and statistics is another increasingly popular storytelling tool. These figures are capable of turning observations into facts, and on a larger scale, impact industry or economic movements as people watch the news closely to make strategic business decisions.

Collecting data is a great start, but it is only half the job done. How you interpret and package the data is what can essentially land you the desired coverage.

Here are 5 reasons why you should be incorporating data into your media pitches:

1. Data doesn’t lie

The media thrive on interesting, accurate stories. Without credibility, they lose value, readership and profitability.

Data today can be easily doctored to serve an organisation’s agenda or to fit story angles, but don’t forget journalists have access to multiple data sources. This means they can easily fact check the accuracy of your story, especially when they notice a huge discrepancy.

For greater transparency, include vital information such as your data research sample size, data collection methods and the period of research. All these factors play a part to the overall credibility of your data.

2. Data makes stories easier to understand

Between simply stating the economy is slow, or telling people how slowly the economy is growing backed by GDP figures, which one would you report as a journalist?

3. Journalists trust data more than gut feelings

A good press release is not without a quote from your company’s spokesperson. But these quotes more often than not solely rely on the opinion of the spokesperson.

Incorporating data into quotes can substantially strengthen and build credibility around your brand and spokesperson.

4. Data doesn’t beat about the bush

Data-led news conveys a stronger story. When sharing data with the media, we always ensure it’s easy to digest. Use imagery such as infographics, visualisations, graphs or charts to present your story.

Journalists can easily pick out what they need, which becomes extremely helpful when they are pressed for time.

5. It’s all about the baby steps

While journalists may not always run your data as a main story on its own, they may use it as a reference point to a larger story. So don’t worry if your research is not published today, just keep in touch with the journalist and see if they can use it in a upcoming story.

Need help transforming your next announcement? Get in touch with us at hello@mutant.com.sg.

 

Have you met yourself on camera?

Despite dozens of media training sessions we’ve conducted here at Mutant, I have yet to meet someone who absolutely loves the way they sound and look on camera. Even the most confident people struggle to prepare for TV interviews and shy away when they see and hear themselves.

“My voice sounds so high,” or “Why do I speak so fast?” are often the responses we get when playing back footage to clients.

Unfortunately, we’re our own harshest critics. Plus, seeing yourself from the outside, and hearing yourself on camera is daunting and something you’re not used to.

Here are some notes that might help you feel more comfortable with preparing for an interview, or even just getting used to seeing yourself on screen:

The camera sucks the life out of you

Have you ever noticed that when a TV host speaks on camera they talk extremely animatedly and enthusiastically? If someone spoke to you like that face-to-face in real life, you’d actually find it quite strange.

The camera sucks the emotion and the ‘life’ out of you. Meaning things that are ‘normal’ – like simply talking to someone – can come across as extremely dull and boring on camera. We’re so used to seeing very dynamic people and actions on screen that our brains have come to expect anything on TV to have 10 times more energy and spark.

To account for this, ensure your speaking volume is 10-15 percent louder than normal on camera, and that you are really bringing your most energetic self to an interview or presentation. It might feel like you’re overdoing it, but it looks great on screen.

Here’s an exercise: Think about where and when you are your most dynamic self and where your personality shines the most. Is it catching up with friends for drinks? Or is it when you speak at meetings at work? Bring that version of yourself to an interview.

Practice

Today, it’s easier than ever to do a few practice rounds for an upcoming interview or presentation by yourself. Set up your video camera or phone and practice speaking about yourself and your company. Yes, this feels really awkward, but it’s just because you’re not used to it.

Start with something as simple as answering, “tell me about your company”.

But instead of answering like a written response (i.e. “Well, we started in 2012 and we provide services in technology…”) try incorporating a story element into your answer:

“The story of how we started is quite interesting actually. We were four friends who worked together at a Fortune 500 company, but decided we needed to start something on our own…”

Write down a list of potential questions you might be asked in a TV interview and work out how you’d like to answer each one. Think of potential negative questions, which may be asked as well.

Playback time

Once you’ve answered a few questions on camera, play the footage back to yourself and analyse what you liked and what you didn’t. Was it the way you sounded? If so, try talking more clearly and lower your pitch a couple of notches. The camera also picks up our voices as slightly higher than they are, so keep that in mind.

What about the way you looked and presented yourself? Were you shuffling too much? Playing with your hair? Moving your hands in front of your face constantly? We all have our habits which can be exaggerated on camera, but at least you’re able to figure out what it is before you go for an interview.

Um, uh, like, you know…

When you’re thinking of what to say next, the best thing to do is to pause… just for a couple of seconds, so you can move on to the next sentence in a calm and easy way. Sadly that’s easier said than done.

What people end up usually doing is using their ‘tell’. This can come in the form of ‘um’, ‘ah’, ‘uh’, ‘like’, ‘you know’ and several other options. Time yourself for a minute and speak about any topic you like.

Now, play that back and see if there is a certain phrase or word you keep using that is totally unnecessary. Once you’ve worked out what it is, practice replacing that with a nice distinguished pause.

Some of the best interviews you’ll see on TV are with composed people who have very much practiced self-editing the ‘like’ or ‘ummm’ out of their sentences.

The more comfortable you become on camera, the more you can work on what really matters – your content and getting your key messages across to those watching you.

Image to download Mutant media training course

If you’d like to speak more about media training, feel free to get in touch with us at hello@mutant.com.sg.

 

You can’t do everything

This feature is part of a regular series”Getting frank with Joe” giving you a brutally frank, yet realistic look at the business world.

When you run your own business, it’s easy to fall into the trap of believing no one has the same passion and drive that you have. You’ll think other people’s way of doing everything isn’t how you would do it, the quality and attention to detail isn’t at the level you have, and the drive and passion behind it simply isn’t there.

The ironic thing is that you are correct. Your business is your baby and you cannot expect people to have the same investment in it without the emotional and financial input you have had.

But it also doesn’t matter. Seriously, stop complaining and be a solutions person.

Having worked with dozens of startups, this is one factor I regularly see that impacts the long term viability of a company – no matter its market potential.

Focus on growing your business

In a small business it’s easy to oversee all activity and influence everything. That’s cool if you want to stay a small business, but I’m guessing you don’t. If you are spending all your time overseeing everything, you need to ask yourself how effective you can be actually growing your business.

You know what you are good at, so why not focus on that? Get other people to do the other work to free you up.

Different doesn’t mean worse

When you hire someone else to do a job, I guarantee that 95% of the time they won’t do it exactly how you would. You need to get over that. I don’t mean throw quality to the wind, I mean get used to people doing things differently.

It’s better to get something happening, than to kill time and slow your growth doing everything yourself.

If quality drops when you step away, or your staff aren’t performing, then invest your time into training rather than instantly taking over every function. If things don’t improve, fire them, and hire someone better.

Interns are not a growth solution

I’ve seen this a lot and I think it’s worth slotting in here as a standalone point. If you are trying to resource your company by stacking it full of interns, you are going down a dangerous path. Yes they are cheap and enthusiastic, but they are also inexperienced and short-term.

By all means, have your interns to help lighten the load, but don’t treat them as a replacement to hiring experienced, capable professionals.  

Experience is sometimes worth the spend

When you hire for any specialist role, make sure you’re getting someone who knows what they are doing and are experienced in the field. It’s worth the extra money.

If you are tight on finances the argument is the same. It’s better to have someone who is experienced and great working for three days a week, rather than paying the same for a full-time junior who needs constant support and checking.   

Specialists are specialists for a reason

If you are using an agency or have a senior hire, listen to what they say. This doesn’t mean you can’t have input – it means that you don’t ignore their warnings without an extremely good reason.

I’ve seen so many CEOs of all-sized businesses decide they know better and interfere in a process they, quite frankly, have no business getting involved in.

You might have read the newspaper every day for your entire adult life or even been interviewed a couple of times, but it doesn’t mean you know more about the media than the trained specialists you are paying, who have dedicated their working lives to getting results for clients.

I know all of this is easier said than done, but if you invest your time and resources towards making sure the people around you are capable and awesome, the payoff is massive.

Have a question? Why not drop us a note at hello@mutant.com.sg.

 

Your brand sucks: Part 2

If you’ve just joined us, this feature is part of a regular series giving you a brutally frank yet realistic look at the startup world. In ‘Your brand sucks: Part 1” I talked about realising that effective brand communication is key to success. This second part will continue with some more honest truths.

  • You are not Steve Jobs

You just aren’t.

Don’t make subtle comments in meetings about what Steve Jobs’ approach to marketing was. Don’t make sly comments about Steve Jobs’ attention detail when you are ripping apart plans or copy. You just aren’t him!

But don’t worry. You are you, and that’s awesome. You can have your own vision for your brand. Use that to justify your decision making processes instead of having input simply for the sake of having input.

You are building your own empire, and that means there are a whole new set of rules that you decide, and which marketing students in 30 years’ time can marvel at. If you don’t know what the vision is, then that’s also ok. Plenty of amazing leaders have built billion dollar companies by knowing their strengths and collecting the right people around them, who can help them to articulate, communicate or even develop a vision and brand.

  • Don’t go cheap

This makes me want to cry. I see it most often from the types who transition from a bigger corporation into startups. They are used to these things simply happening in the background without understanding it. They usually react to the discovery of cheap offshore outsourcing like they’ve discovered a life hack no one else has ever stumbled across before.

They’ll proudly pull out their branding decks at a first meeting and exclaim how they got it done in Thailand for a few hundred dollars (often followed by a series cocky statements reminding us that our prices need to be dirt cheap, or they’ll simply get that done offshore as well.)  

Firstly, I take this as an insult to me, my colleagues and the craft we’ve spent our working careers learning and developing in. It’s not a great start to any partnership to insult the other person. If you talk to me like this at the beginning, I will simply tell you to go elsewhere. Why would I pour my energy into your brand if I think you’re an arse?

Secondly, the “great deal” you were offered probably sucks. Nine times out of 10 you’ve gotten something I would slap a high school student for submitting. This is particularly true if you’ve just asked them to come up with something without a brief or concept.  

If you fail to see the problem and refuse any input, I’d write you off as a lost cause. No one’s got time for that, and I’d prefer not to associate my agency’s brand associated with you. As a startup you are already up against the odds. Throwing in an amateur, cheap-looking brand and poor strategy just makes your own life so much harder.

Like any rules there are exceptions, and people love to cry out in outrage pointing out the inaccuracies of it all because they can point at a handful of companies it doesn’t apply to.

And to be honest I don’t care. Ignore it and make your business journey 10X harder than it needs to be.

It’s not about spending money, it’s about using your brain.

Need help? Drop me an email at hello@mutant.com.sg.

Is your startup ready to launch? Probably not.

You’ve got two engineers, a cool co-working space, a product in the works, angel funding, and a registered company name. Congrats! You’ve done a bunch of productive stuff, but it’s not enough to introduce your company to the world.

There are several fundamental steps you need to do before consulting a PR agency for the launch of your product or service. There is a common misalignment in a startup’s timeline, where the founder feels they need to get media attention for their half developed idea first, then raise more funding to complete the world’s greatest product.

Sorry friends, it’s the other way around – you need to develop a working prototype before letting your freak flag fly in the media – otherwise you’ll spend a lot of cheddar building a product with features nobody needs.

Some startups tend to think first about how they can scale their idea before they have a working product. But let’s say you spend $200 on Facebook ads, get some downloads – but your app is buggy, or has a three second loading time – that’s an automatic uninstall. Figure out first if it can be used and sold before spending tons of cash on it.

There’s only one chance to launch, so before calling up a PR company and selecting the fillings of your mini sandwiches for media, make sure you have the following, in this order.

1x solid MVP

The MVP (minimum viable product) is a working product with core features, let’s say version 1.0 of your product that lets you gain insight as to whether the world actually needs it. There’s no purpose in spending your savings building the Uber App if you don’t develop a functional “driver”  account that makes you scale the adoption among drivers.

20 x friends

Well, they could just be colleagues or neighbours – individuals who will not blast you on social media if the product is buggy. You need at least 20 people who are using the MVP and are willing to give you feedback. Here you need to ask, do people love it? Do they need it? Will this gain traction? Will they trash if after five uses? You need to build a product that can gain traction before scaling.

Feedback

It’s better to do repairs or a pivot BEFORE you launch than after you launch. A company that has an identity crisis doesn’t look good to the media. Once you have some local users, this is the opportunity to do some A/B testing, improve on the UX, and even at this early stage you still have resources to pivot if you realise no one needs blue tooth dog collars. Now ask, is it going to be scalable?

[Spoiler alert Silicon Valley S3]: You don’t want to end up like Richard when Jack Barker’s cuts up Pied Piper to make it easier to sell via the ‘Conjoined Triangles of Success’ to make it more profitable.

10x pieces of good content

Let’s say you’ve launched early and the media are flooding to your Facebook page. But umm, there isn’t anything on here except 1 post from your mom that says ‘I’m proud of you!’ Have someone create content on your company website just to show that you are truly interested in the issue you’re solving.

5 x brand ambassadors

We don’t mean the tanned and toned Instagram influencer who holds ANYTHING for $500 a post, we mean a real human being who truly LOVES your idea and product. If you have social friends who are ranting and raving with one another about your idea, then it brings some legitimacy to your product. An enthusiastic brand ambassador is worth more than any advertisement at this point.

1x small community

Once you have some people who love your product or service, it’s enough to start a community. This can just be a minimum of ten people who are talking about your dope product online. Successful startups have kicked off because there was a community around an already existing common issue: ‘Jon realised he couldn’t get meatloaf online, ‘til he met Peter and Jim who also wanted to digitise the meatloaf industry’.

People might not know they need your specific product, but if they meet other people who love it, they might realise they have been missing your product their whole life.

Always remember to start small, very very small. Do that small thing very well and invest in making it better for your fans. Only then can you grow and improve. This will reduce the amount of money wasted on building and selling a product that nobody wants.

Get in touch with us at hello@mutant.com.sg.

This article was first published in Tech in Asia on 11th May 2016